Client Success Manager, Bitcoin for Corporations

BTC Media LLC; Los Angeles (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

BTC Media LLC is seeking a Client Success Manager for Bitcoin For Corporations. This role focuses on ensuring corporate members derive maximum value from their memberships through effective management and operational support. Join us in advancing Bitcoin adoption and be part of an innovative team dedicated to shaping the future of corporate finance.

Benefits

Unlimited Vacation

Company Laptop

Health, Dental, and Vision

Remote First / Your Schedule

100% Paid Life Insurance and Disability

Qualifications

• 2-4 years of experience in client success or account management.
• Strong organizational and logistical management skills required.
• Proficiency with CRM platforms and office productivity tools.

Responsibilities

• Manage client interactions and onboarding processes.
• Track and update engagement data and satisfaction metrics.
• Coordinate closely with cross-organizational departments.

Skills

Organizational Skills

Verbal Communication

Written Communication

Time Management

Interpersonal Skills

Tools

CRM platforms (HubSpot, Salesforce)

Job description

Client Success Manager, Bitcoin for Corporations

BTC Inc. is the parent company of Bitcoin Magazine, The Bitcoin Conference, Bitcoin For Corporations and partnered with UTXO Management. Bitcoin opens the door to a global, inclusive monetary network free from poor financial incentives, censorship, and government manipulation. Our mission is Hyperbitcoinization, and we are creating a portfolio of brands focused on building bridges to Bitcoin to empower humanity further.

The Role

About Bitcoin For Corporations

Bitcoin for Corporations (BFC) is accelerating the corporate adoption of Bitcoin. As the leading alliance for executive education and strategic implementation, BFC equips C-suite leaders, treasury professionals, and enterprise decision-makers with the insights and tools to integrate Bitcoin into corporate strategy. Through our flagship Masterclass program, curated resources, and growing network of forward-thinking members, we’re driving a new financial paradigm—one where Bitcoin is normalized as a balance sheet asset and embraced as a cornerstone of innovation. Join us in shaping the future of corporate finance through Bitcoin.

The Client Success Manager will ensure that Bitcoin For Corporations corporate members achieve maximum value from their memberships. You'll proactively manage day-to-day client interactions, streamline onboarding processes, and coordinate operational resources to support corporate Bitcoin adoption and treasury management. This role will enable senior management to focus on strategic growth and high-level relationship management.

You’ll Be Responsible For

Day-to-Day Client Management:

• Serve as the primary operational contact for corporate members, ensuring continuous engagement and timely support.
• Schedule, facilitate, and manage logistics for routine client meetings and interactions.

Member Onboarding and Operational Engagement:

• Oversee detailed onboarding processes, ensuring a seamless experience from initiation to full engagement.
• Facilitate operational connections between members and relevant resources, events, workshops, and networking opportunities.

Renewal and Administrative Support:

• Manage renewal documentation, processes, and timelines to ensure efficiency and accuracy.
• Provide administrative support for renewal and client retention activities.

Operational Data Management:

• Regularly collect, track, and update client engagement data and satisfaction metrics.
• Generate reports highlighting operational performance, client engagement levels, and renewal readiness.
• Coordinate closely with cross-organizational departments including conference teams, UTXO, vendors, capital allocation partners, and other strategic partners.
• Collaborate directly with the Membership Experience Lead, providing critical data and insights to inform product offerings and client strategies.- Support operational logistics for client events and engagements, ensuring smooth execution and client satisfaction.

Required:

• 2-4 years of experience in client success, account management, or operational management roles.
• Strong organizational and logistical management skills.
• Excellent verbal and written communication skills.
• Proficiency with CRM platforms (HubSpot, Salesforce) and office productivity tools.

Preferred:

• Knowledge or strong interest in Bitcoin, financial strategies, or fintech innovation.
• Previous experience in managing operational client interactions in corporate membership organizations or professional services.
• Exceptional organizational and time-management skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal abilities
• Proven ability to collaborate effectively across teams

Why Join Us?

Our mission is the starting point for Why . Hyperbitcoinization is both daunting and wildly important, and there are decades worth of complex problems to solve, products and services to be built, and billions of people to onboard. Our work is cut out for us, but we’re passionate about a future where money is better, borderless, and more inclusive, with a sounder incentive structure at the base layer. We design big goals and let our teams get after them. We're continuously developing a principled culture that reflects the ethos we find in what Bitcoin represents. Every full-time employee receives:

• Unlimited Vacation
• Company Laptop
• Health, Dental, and Vision
• Remote First / Your Schedule
• 100% Paid Life Insurance and Disability
• Work alongside a talented, fast-paced team solving complex problems
• The opportunity to connect and network with the Bitcoin industry and leaders in the space.
• Be on the front lines of advancing bitcoin adoption