Customer Success Manager - Health and Wellness

tggaccounting; Leesburg (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

CultureFirst

HappyHourFridays

PickleballTuesdays

Team outings

Professional development

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

The Health & Wellness Manufacturer is seeking a Customer Success Manager to serve as the primary liaison between customers, vendors, and internal teams. This onsite role focuses on building relationships, coordinating product launches, and driving growth through exceptional account management.

You'll collaborate with R&D, operations, production, and leadership to keep projects on track, manage timelines, and expand account opportunities, with strong earning potential as the role grows into

Qualifications

• 1-5+ years of experience in Account Management, Customer Success, Sales, or related roles.
• Experience in health & wellness, nutraceuticals, manufacturing, or consumer products preferred.

Responsibilities

• Serve as day-to-day point of contact for customer accounts and key vendor relationships.
• Coordinate product launches and customer projects from concept through completion.
• Partner closely with R&D, operations, production, and leadership teams.
• Manage timelines, project updates, quotes, costsheets, and customer communications.
• Handle customer calls, meetings, tastings, and rollout discussions.
• Navigate challenges, delays, and shifting priorities with professionalism and urgency.
• Track project milestones and ensure deliverables stay on schedule.
• Build long-term customer relationships that drive repeat business and growth.
• Attend tradeshows, industry events, and customer meetings as needed.
• Become a trusted advisor to clients while helping expand account opportunities.

Skills

Account Management

Customer Success

Business Development

Sales

Client Services

Project Coordination

Health & Wellness

Job description

CustomerSuccessManager|Health&WellnessManufacturing

BuildRelationships.DriveGrowth.BePartofSomethingBigger.

Ifyou'rethetypeofpersonwhothrivesonbuildingrelationships,lovesbeingaroundpeople,andwantstobepartofacompanywherecultureisn'tjustabuzzword—keepreading.

We're partnering with a rapidly growing health & wellness manufacturer that's redefining what it means to be part of a team. This isn't a corporate environment where you're just another employee. It's a collaborative, energetic group of people who genuinely enjoy working together, celebrating wins together, and building something meaningful together. This is an onsite opportunity for someone who loves being in the office, feeding off team energy, and working directly with customers, vendors, and internal teams to bring innovative wellness products to market. Even better? This role is designed to grow into a Business Development position with significant earning potential and the opportunity to nearly double your compensation over time.

WhatYou'llBeDoing

As the primary liaison between customers, vendors, and internal teams, you'll wear multiple hats and play a critical role in keeping projects moving and relationships thriving.

Responsibilities

• Serveastheday-to-daypointofcontactforcustomeraccountsandkeyvendorrelationships
• Coordinateproductlaunchesandcustomerprojectsfromconceptthroughcompletion
• PartnercloselywithR&D,operations,production,andleadershipteams
• Managetimelines,projectupdates,quotes,costsheets,andcustomercommunications
• Handlecustomercalls,meetings,tastings,androlloutdiscussions
• Navigatechallenges,delays,andshiftingprioritieswithprofessionalismandurgency
• Trackprojectmilestonesandensuredeliverablesstayonschedule
• Buildlong-termcustomerrelationshipsthatdriverepeatbusinessandgrowth
• Attendtradeshows,industryevents,andcustomermeetingsasneeded
• Becomeatrustedadvisortoclientswhilehelpingexpandaccountopportunities

WhoWe'reLookingFor

We'renotjusthiringexperience—we'rehiringpersonality,ambition,andattitude.

PreferredBackground

• 1-5+ years of experience in Account Management, Customer Success, Business Development, Sales, Client Services, or Project Coordination
• Experience within health & wellness, nutraceuticals, supplements, manufacturing, consumer products, distribution, or related industries
• Strongcustomer-facingandrelationship-buildingexperience
• Experiencesupportingprojects,accounts,orproductrolloutsishighlydesirable

WhyPeopleLoveWorkingHere

CultureFirst

• HappyHourFridays
• PickleballTuesdays
• Teamoutingsandcompanyeventsthroughouttheyear
• Collaborative,energeticenvironmentwherepeoplegenuinelyenjoyworkingtogether
• Leadershipteamthatisinvestedinemployeesuccessandcareergrowth

CareerGrowth

• ClearpathwayintoBusinessDevelopment
• Exposuretocustomerstrategy,productlaunches,operations,andleadership
• Joinacompanyexperiencingexplosivegrowth
• Opportunitytosignificantlyincreaseearningsasresponsibilitiesexpand

Benefits&Perks

• MedicalcoveragethroughFloridaBlue
• DentalandVisioncoveragethroughSunLife
• 401(k)withcompanymatchupto6%
• PaidTimeOff
• PaidHolidays
• Professionaldevelopmentandgrowthopportunities
• Supportiveleadershipwithahands-offmanagementstyle
• Workwithproductsmakinganimpactinthehealth&wellnessspace

If you're looking for a role where your personality matters just as much as your experience, where you'll build meaningful relationships every day, and where your career trajectory can accelerate quickly, we'd love to connect.