Senior Account Manager

FrontrowMD; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity stake

Job summary

FrontrowMD is seeking a Senior Account Manager to own client relationships with thousands of DTC wellness brands. You will guide onboarding, oversee billing and operations, and drive long-term growth through upselling and value-add discussions.

You will work in a hybrid model across customer success, account management, billing, and light developer tasks, collaborating with internal teams to improve processes as we scale.

Qualifications

• 3+ years of experience in account management or customer success in wellness/ecommerce/SaaS is preferred.
• Comfort with CRM tools and billing systems.
• Strong written and verbal communication skills for client-facing and internal use.
• Willingness to wear multiple hats and grow with the company.
• Empathy and patience when assisting clients at digital health tools.
• Clear communication translating product and billing details into guidance.
• Collaborative with Ops, Sales, and Product teams.
• Adaptable to shifting priorities and proactive in problem-solving.

Responsibilities

• Serve as the main point of contact for brand partners, building long-term relationships.
• Lead onboarding and guide customers through the platform and billing processes.
• Conduct client calls to explain product benefits and upsell opportunities.
• Assist with onboarding products to the platform and PDPs.
• Drive growth through value-driven conversations and upsells.
• Coordinate with internal teams on billing, campaigns, and projects.
• Address edge-case questions and resolve issues quickly.
• Collect client feedback to improve processes and offerings.

Skills

Account management

Customer success

Web development

Ecommerce

Shopify

Webflow

CRM systems

Billing systems

Communication

Collaboration

Organizational skills

Proactive problem-solving

Tools

CRM software

Billing systems

Job description

The Company: FrontrowMD is on a mission to solve consumer trust in health and wellness. Today, our Clinicians' Choice badges, Clinician Reviews, and ClinicianAI shopping assistant have enabled 700+ of the best DTC brands to increase confidence with their shoppers, by delivering medical expert and research insights right to the point of purchase.

We are backed by top-tier VC and angel investors who are pioneers in digital health. FrontrowMD's Founder & CEO, Irfan Alam, formerly led business strategy at Everlywell, a consumer health unicorn, before being awarded Forbes 30 under 30 when he dropped out Harvard Business School to launch the company in 2022.

The Role : Now that we've found product-market fit, we are hiring a full-time Senior Account Manager to report to the Head of Customer Success and help scale FrontrowMD's partnerships with thousands of DTC wellness brands.

In this role, you'll be directly responsible for owning client relationships—serving as the main point of contact for brand partners (i.e., our paying customers), guiding those customers through onboarding, ensuring smooth billing and operations, and driving long-term growth through upselling and value-add discussions.

You'll play a hybrid role that blends customer success, account management, billing, and light developer tool usage plus operational oversight . This means you'll work directly with brand partners, coordinate with internal teams, and take a proactive role in solving problems to improve processes as we scale.

You will be Responsible for…

• Serving as the main point of contact for assigned brand partners, building strong relationships and ensuring long-term success.
• Use developer tools to create mockups of iFrames and HTML content on client product pages.
• Leading client calls to explain product benefits, handle client objections, explain how our Clinician Suite of offerings work, and ultimately drive client upsells overtime.
• Supporting brands onboarding their products into our platform and implementing our offerings on their PDPs.
• Running value-driven conversations (A/B test insights) and identifying opportunities to upsell new offerings
• Managing operational needs such as following up on product uploads, backend clinician coordination, resolving simple client billing issues, and coordinating with Operations on various projects.
• Acting as the first line of defense for edge cases / nuanced questions from brand partners
• Collecting client feedback and working with Ops, Sales, and Product teams to continuously improve our processes and offerings.

You are…

• A customer success professional who loves working with clients and building strong relationships
• Someone who clearly understands web development, ecommerce, Shopify, Webflow, etc., terminology to speak fluently with our customers' marketing and web-dev team members.
• An extrovert who is energized by being on video calls with customers, often multiple hours a day
• A clear communicator—able to explain complex processes in simple, actionable terms (you have even had sales experience in your prior life).
• Comfortable managing both client-facing work (calls, upsells, objections) and operational details (billing, reports, escalations).
• Highly organized and able to keep multiple accounts and projects moving at once.
• Analytical, with the ability to dig into client data and highlight opportunities for growth.
• Scrappy, adaptable, and energized by the fast pace of a startup.

At the Minimum, you'll need to…

• Have 3+ years of experience in account management, customer success, or a related role (wellness, ecommerce, or SaaS a plus).
• Be comfortable with and/or willing to learn software tools like CRMs and various billing systems.
• Have strong written and verbal communication skills for both client-facing and internal communication.
• Be eager to wear multiple hats and grow with the company.
• Empathy & Patience – supporting clients who may be new to digital health tools.
• Clear Communication – translating product and billing details into easy-to-understand guidance.
• Collaboration – working seamlessly with Ops, Sales, and Product.
• Adaptability – handling shifting priorities and client needs.
• Proactive Problem-Solving – spotting issues early and resolving them quickly.
• Organizational Skills – staying on top of billing cycles, campaigns, and client deliverables.

What You'll Gain & Why You'll Love Working Here…

• Venture backed by top-tier firms.
• Competitive salary and benefits, along with early-employee stake in the company.
• The opportunity to be an early leader at the next health and wellness rocketship.
• Direct impact on scaling a unique, first-to-market solution in a booming industry.
• A chance to grow something meaningful that makes a difference in healthcare.