Customer Success Manager – Growth & Retention

GBG Plc; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

GBG Plc in Atlanta is seeking a Customer Success Associate to manage a diverse portfolio of customers using GBG solutions. This role focuses on driving product adoption and fostering customer engagement throughout the lifecycle.

You will work closely with various teams to ensure a seamless customer experience and to uncover growth opportunities. The ideal candidate is proactive and seeks to turn satisfied customers into advocates.

Qualifications

• Motivated self-starter eager to work directly with customers.
• Ability to translate data into clear success stories.
• Proactive problem-solving skills and solutions-oriented mindset.

Responsibilities

• Manage revenue retention across a diverse portfolio of customers.
• Monitor customer health metrics and identify improvement areas.
• Build relationships with customer contacts and identifying stakeholders.
• Identify challenges and collaborate with Customer Growth teams.

Skills

Customer experience

Data analysis

Cross-functional collaboration

Problem solving

Tools

Salesforce

Power BI

Microsoft Office

Job description

GBG Plc in Atlanta is seeking a Customer Success Associate to manage a diverse portfolio of customers using GBG solutions. This role focuses on driving product adoption and fostering customer engagement throughout the lifecycle.

You will work closely with various teams to ensure a seamless customer experience and to uncover growth opportunities. The ideal candidate is proactive and seeks to turn satisfied customers into advocates.