Customer Success Manager - fluent German

SailPoint Technologies Holdings, Inc.; Austin (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

SailPoint Technologies is seeking a Customer Success Manager fluent in German to enhance client satisfaction and build long-term relationships. This role focuses on delivering value through strategic insights and customer engagement, offering a pathway for professional growth in a dynamic environment.

Qualifications

• Minimum of 3 years in Customer Success or similar roles.
• Strong consulting skills; ability to analyze and provide strategic insights.
• Ability to communicate technical details to non-technical audiences.

Responsibilities

• Manage the business relationship with assigned client accounts.
• Provide coaching and advice on SailPoint solutions.
• Identify new opportunities for expanding SailPoint product usage.

Skills

Customer-facing skills

Communication

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Customer Success Manager - fluent German

Customer Success Manager - fluent German

Apply locations: Remote (United Kingdom), Local Office (London, UK)

Type: Full time

Posted on: Posted Yesterday

Requisition ID: R010796

Must be fluent in German with good English; additional languages are a bonus.

The SailPoint customer success team champions helping our customers maximize value from SailPoint products and services, ensuring maximum lifetime value and loyalty. The Customer Success Manager is responsible for overall client satisfaction, building and managing long-term relationships between SailPoint and assigned clients. This role focuses on ensuring tangible value realization through verified outcomes, and is not a quota-carrying sales position. It offers a great opportunity for professional growth aligned with our broader strategy.

Responsibilities

1. Manage the business relationship with assigned client accounts; responsible for overall client satisfaction.
2. Provide coaching and advice on SailPoint solutions; develop insights into client challenges and recommend solutions.
3. Proactively monitor account changes in usage, personnel, goals, financial conditions, and competition.
4. Provide strategic updates on client performance to senior management.
5. Update account teams and sales managers regularly.
6. Identify new opportunities for expanding SailPoint product and service usage to maximize success and revenue.
7. Ensure customer renewal and retention.

Requirements

1. Bachelor’s degree preferred but not required; equivalent experience acceptable.
2. Minimum of 3 years in Customer Success or similar roles.
3. Strong customer-facing skills, professional demeanor, excellent communication (written and verbal).
4. Strong consulting skills; ability to analyze and provide strategic insights.
5. Ability to communicate technical details to non-technical audiences and foster credibility.
6. Ability to set expectations, mediate, and resolve issues.
7. Highly organized with multitasking ability.
8. Ability to build trust-based relationships.
9. Ownership mindset to resolve customer issues.
10. Self-motivated, customer-centric, creative, with a strong work ethic.

Travel

Estimated 10% to 15% travel.

SailPoint is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.

For accommodations due to disability, contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726.

About Us

SailPoint provides identity security solutions for modern enterprises, leveraging AI and machine learning to deliver secure access management at scale, supporting digital business operations worldwide.