Customer Success Manager

Unbounce; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Customer Success Manager, where you'll drive customer engagement and retention. Collaborate with teams to influence product strategy and ensure customer success. Enjoy a flexible work environment with generous time off and wellness benefits.

Benefits

Flexible Time Off Policy

Health Insurance

Weekly Virtual Yoga Classes

Professional Development Budget

Referral Program

Qualifications

• 3-5 years experience in a customer-facing role.
• Fluent in both written and spoken English.
• Experience managing a large customer portfolio.

Responsibilities

• Develop trusted adviser relationships with Unbounce customers.
• Engage customers regularly through check-ins and Business Reviews.
• Drive customer expansion and renewals.

Skills

Customer Orientation

Self-motivation

Time and Resource Management

Communication

Accountability

Negotiation

Networking

Education

Background in Digital Marketing

Tools

Reporting Tools

Job description

We’re a results-focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.

About the company:

In 2024, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We’re beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you’ll get to know two powerful tools that simplify how marketing and sales teams collaborate.

Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

About the role:

We’re looking for a Customer Success Manager to help us drive success for our Unbounce customers. You will work on engagement and retention of your portfolio while partnering with Growth, Marketing, and Product to share what you’re hearing from customers, and help influence our product and processes. In this role, you will be part of the Customer Success team and report directly to the Manager, Customer Success.

Responsibilities:

1. Develop trusted adviser relationships with Unbounce customers using Zoom and email as primary contact methods.
2. Engage customers regularly through check-ins and Business Reviews, focusing on feature adoption and overall engagement.
3. Provide timely recommendations and educate customers based on their business goals and utilization insights.
4. Identify at-risk accounts and develop re-engagement strategies.
5. Drive customer expansion and renewals.
6. Collaborate with the Product team to ensure customer success, especially regarding upgrades and renewals.
7. Work cross-departmentally to identify customers for projects, research, case studies, etc.
8. Advocate for customers by sharing stories, trends, and insights internally to guide product development.
9. Master Unbounce products and understand customer use cases deeply.
10. Stay informed about competitive products and what makes Unbounce unique.
11. Represent the customer base in interdepartmental meetings and projects.

About you:

1. 3-5 years experience in a customer-facing role (Account Management, Customer Success, or Sales).
2. Fluent in both written and spoken English.
3. Background or foundational knowledge in digital marketing.
4. Customer Orientation: Ability and willingness to identify and meet customer needs while considering organizational costs and benefits.
5. Self-motivation: Personal drive to improve, achieve, and take initiative with resilience and optimism.
6. Time and Resource Management: Effectively prioritize and manage a high volume of tasks.
7. Communication: Respectful and effective verbal and written communication skills, including listening, feedback, and presentation abilities.
8. Accountability: Take responsibility for actions and results, especially regarding customer metrics.
9. Negotiation: Ability to work towards win-win outcomes during negotiations.
10. Networking: Build and maintain trustworthy relationships with stakeholders.
11. Hands-on experience working with Marketing Agencies.
12. Experience managing a large customer portfolio.
13. Experience with reporting tools and CRM best practices.

Benefits:

Flexibility and Time Off

• Flexible Time Off Policy — minimum 4 weeks per year.
• Remote First Team.
• Flexible Hours and Work From Anywhere Program.

Health and Wellness

• Health Insurance.
• Employee Assistance Program (EAP).
• Quarterly Recharge Days.
• End of Year Holiday Closure.
• Maternity & Parental Leave.
• $2000 Lifestyle Spending Account.
• Weekly Virtual Yoga Classes.
• Team Building Budget.
• Referral Program ($1000).
• Anniversary LSA Top Up.
• Birthday Day Off.
• Professional Development Budget.

Our Values:

• Customer First
• High Velocity Decision Making
• Value Individuality
• Results Focused

Our Commitment:

At Unbounce, we celebrate individuality and strive to create an inclusive environment where everyone feels safe, respected, and valued. We are committed to equitable opportunities and have a strict zero-tolerance policy for discrimination. If you need accommodations during the recruitment process, please contact us at [e-mail].

Apply now:

Please fill out the application form on our website. All communication will be through official Unbounce email domains. We look forward to your application!