Customer Success Manager (f/m/d)

Outdooractive; Deutschland; Remote; USD 52,246 - 75,467; Full time

Benefits offered by this job

Challenging tasks and development prospects

Flexible working hours

Introductory training

Team events

Work near Allgäu mountains

Job summary

Outdooractive GmbH is seeking a Customer Success Manager to join its Business Solutions department at the head office in Immenstadt im Allgäu. In this role, you will support and develop relationships with our business customers, managing digital projects and ensuring successful implementation.

The ideal candidate will possess a relevant degree and experience in customer success management or a similar role, ideally within the tourism sector. You will work independently and proactively to exceed customer expectations while being part of a team that is passionate about outdoor sports.

Qualifications

• Initial professional experience in customer success management, account management or similar.
• Experience with digital products, data interfaces, and B2B project management.
• Strong communication skills to convey complex topics.

Responsibilities

• Support and develop existing customers to build successful relationships.
• Implement and manage digital customer projects, prepare status reports.
• Optimize and expand existing customer solutions.
• Identify opportunities for upselling and cross-selling.
• Train customers on product usage and proactively develop solutions.

Skills

Customer success management

Communication skills

Project management

Digital products

B2B environment

English

German

Presentation skills

Stakeholder engagement

Outdoor sports knowledge

Education

Degree in relevant field (business administration, marketing, tourism)

Job description

"Only by taking new paths you leave visible marks." Hartmut Wimmer, Founder Outdooractive

As Customer Success Manager (f/m/d) you will be part of the Business Solutions department at our head office in Immenstadt im Allgäu. Here you will look after both our target group‑specific business solutions and the business customers themselves with their projects. The range of these projects covers the entire portfolio of our company, so you will also be an important interface between our customers and the in‑house specialist departments.

• Actively support and develop existing customers with the aim of building and maintaining sustainable and successful customer relationships.
• Responsible for the successful implementation and management of digital customer projects in the area of customer success and the preparation of project status reports.
• Ensure the continuous optimisation and expansion of existing customer solutions.
• Identify potential for upselling and cross‑selling in order to create additional added value for customers.
• Work closely with internal teams to exceed customer requirements and expectations and maximise the use of our platform.
• Advise and train our customers in the use of our products and services and proactively develop solutions to achieve their goals.

How you can convince us of your qualities

• You have a degree in a relevant field (e.g. business administration, marketing, tourism or similar).
• You have initial professional experience in customer success management, account management or a comparable position, preferably in the tourism industry.
• You are experienced in dealing with digital products, data interfaces and managing projects, ideally in a B2B environment.
• You have strong communication and presentation skills as well as the ability to convey complex issues in an understandable way.
• You work independently and proactively and enjoy working with different stakeholders.
• You are passionate about outdoor sports and innovative technologies.
• You communicate confidently in German and English.

What we offer you

• Success: Possibility to contribute to the further success within the increasing internationalization of the Outdooractive platform
• Challenge: Challenging, exciting tasks with best development prospects
• Self‑responsibility: Extensive organization possibilities and autonomous work
• Further training: A flexible working hours model, flat hierarchies and an interesting career and further training management
• Getting to know: An adequate introductory training to get to know Outdooractive
• Team spirit: A cooperative atmosphere between colleagues, great staff events and a pleasant working environment within an outdoor‑enthusiast team
• Uniqueness: A unique market‑leading product in a global market
• Location: A working place with the beautiful Allgaeu mountains just outside the door