Account Manager, Base44

Base44; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Generous time off

401K matching

RSUs/Equity

Job summary

Base44, recently acquired by Wix, is hiring an Account Manager to nurture business customers from SMB to enterprise, drive adoption, and uncover growth opportunities. You will partner with sales, product, and support to deliver an exceptional customer experience in a fast-paced environment.

The role emphasizes onboarding, ongoing engagement, and translating feedback into actionable product insights, with a hybrid work setup requiring office presence three days per week.

Qualifications

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.

Responsibilities

• Own and nurture relationships with business customers as their primary contact and trusted advisor.
• Ensure onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for renewals, upsells, and cross-sells.
• Monitor customer health, usage trends, and satisfaction to mitigate churn and ensure retention.
• Translate feedback into actionable insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support for a seamless client experience.
• Deliver regular business reviews, demonstrating ROI and helping customers achieve objectives.
• Use AI tools to enhance productivity and build AI-powered workflows that scale the team.

Skills

Account management

Customer success

Relationship-building

SaaS sales

Education

Bachelor's degree (related field)

Tools

CRM tools

Job description

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities:

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

This is a hybrid position, and the team is expected to come to the office 3 days per week.

Job Description

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities:

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

This is a hybrid position, and the team is expected to come to the office 3 days per week.

Qualifications

4+ years of account management or customer success experience in a B2B technology company, preferably a startup

Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors

Proven track record of driving account growth, renewals, and customer satisfaction

Exceptional communication, presentation, and relationship-building skills

Strong problem-solving abilities and a passion for helping clients achieve their goals

Organized, proactive, and comfortable operating in a high-growth, fast-changing environment

A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one

Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

Additional Information

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.

Expected base compensation salary range $110,000 - $130,000. In addition to base pay you will receive company RSUs as part of the compensation package.Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

Comprehensive health & life benefits including fully covered medical, dental and vision.

Generous and flexible time off for personal recharge and special life moments

Emotional and mental health support programs

Allowances supporting nutrition, fitness and productivity

401K matching, with no vesting period

Equity & ESPP

We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.