Customer Success Manager, Energy Grid & Growth

Enode; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first in Europe

Office option in Oslo

Annual off-sites

Employee stock options

AI tooling access

Home office stipend

Job summary

Enode is hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

You will be an early member of the team with real influence on how CS functions get built, owning the post-sales cycle—from product development through to launch and scale, and helping define processes, tooling, and collaboration with product, sales and marketing.

Qualifications

• 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting.

Responsibilities

• Manage a portfolio of prioritized customers, working closely with their product and engineering teams, as well as senior stakeholders.
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches.
• Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale;
• Collaborating closely with our product teams to ensure what we build reflects what customers actually need
• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success

Skills

Customer success

Communication

Relationship-building

Startup mindset

Job description

Enode is hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

You will be an early member of the team with real influence on how CS functions get built, owning the post-sales cycle—from product development through to launch and scale, and helping define processes, tooling, and collaboration with product, sales and marketing.