Customer Success Manager - Energy

Cintoo; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work

Flexible work arrangements

Job summary

Cintoo is seeking a Customer Success Manager - Energy to own post-sale relationships with North American customers. You will act as a strategic advisor, driving value realization and platform adoption across accounts.

Remote work from the US is supported, with a focus on establishing trust and ensuring long-term retention. The role requires 3–5+ years in customer success or related roles within a B2B SaaS environment, and knowledge of reality capture workflows and laser scanning.

Qualifications

• 3–5+ years in Customer Success or similar in a B2B SaaS company.
• Bachelor’s degree or equivalent experience.
• Knowledge of reality capture workflows and laser scanning.

Responsibilities

• Maintain deep expertise in Cintoo's platform and consult customers on best practices and workflows.
• Act as a trusted strategic advisor by understanding customer goals and guiding toward measurable value realization.
• Monitor and drive product adoption using health dashboards and metrics; identify opportunities for expansion.
• Maintain regular touchpoints and document action items to ensure progress toward success criteria.
• Assess customer health scores and escalate risks, coordinating with Support, Sales, or Product to prevent churn.
• Relay customer feedback and feature requests to inform roadmap priorities.

Skills

Customer success best practices

Health monitoring

Relationship management

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree or equivalent

Tools

HubSpot

Confluence

Jira

Job description

Cintoo is a fast-growing start-up developing a SaaS platform at the convergence of Reality Capture and Digital Twins. We are searching for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing business. Cintoo improves the performance and efficiency with a complete cloud-based, collaborative Scan & BIM platform to manage and distribute reality capture data, such as laser scans, with no compromise on accuracy. To date, over 550 companies and 90,000 users in 43 countries have uploaded over 300 km² on active projects, across hundreds of sites, in many countries, spanning industries such as automotive, construction and energy.

At Cintoo, we are driven by passion motivating our talented team to work together as a supportive family, fostering innovation and success. Here the AGILE method is for real!

Diversity is fundamental for us. We prioritize talent above all else, encouraging an inclusive and respectful environment where everyone can thrive as their true selves.

We are seeking a talented and passionate Customer Success Manager - Energy for a permanent position. As a Customer Success Manager, you will be the post-sale relationship owner and strategic advisor for Cintoo's customers in North America.

Responsibilities

• Maintain deep expertise in Cintoo's platform and product capabilities to effectively consult customers on best practices and optimal workflows for their use cases
• Serve as a trusted strategic advisor by deeply understanding each customer's business goals, operational context, and success criteria, and proactively guiding them toward measurable value realization
• Monitor and drive product adoption and usage across assigned customer accounts using health dashboards and activity metrics, identifying opportunities to expand platform utilization and positioning customers for retention and expansion readiness
• Maintain regular customer touchpoints through scheduled check-ins, documenting action items and tracking follow-through to keep accounts on course toward their defined success criteria
• Assess customer health scores and risk signals continuously, escalating at-risk accounts early and coordinating internally with Support, Sales, or Product teams to resolve issues before they impact retention.
• Capture and relay recurring customer feedback, feature requests, and usage patterns to Product and Sales teams, serving as the voice of the customer to inform roadmap priorities and expansion opportunities.

Requirements

• 3-5+ years of experience in Customer Success, Technical Pre-Sales, or another client-facing role, in a B2B SaaS company
• Bachelor’s degree or equivalent professional experience
• Working knowledge of reality capture workflows and laser scanning solutions is required
• Ability to work autonomously in a remote, distributed team environment
• Positive, consultative mindset with strong collaboration skills

Skills

• Strong knowledge of customer success best practices in a B2B SaaS environment
• Customer health monitoring and risk management
• Relationship management and stakeholder communication
• Cross-functional collaboration
• Problem-solving and proactive account management

Optional skills

• Oil & Gas / Energy industry experience preferred, experience with refinery, petrochemical, pipeline, power generation, or other industrial facility environments
• Experience with HubSpot, Confluence, and Jira

Why to join us

This is an opportunity to take ownership of meaningful work in a growing international SaaS company. You will join a friendly, ambitious team that values collaboration, inclusion, and continuous improvement. We offer a supportive working environment, compensation based on experience, and the flexibility to work remotely from the US.