Customer Success Manager: End-to-End Growth & Adoption

Nautilus (YC S25); San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Nautilus is hiring a Customer Success Manager to own the relationship between Nautilus and the operators who run on it. You’ll manage onboarding and launches, drive adoption and membership revenue, and ensure renewals and expansions.

You’ll talk to operators daily, know their numbers as well as they do, and work directly with engineering to turn their feedback into product. SF-based or willing to relocate, in-person collaboration, and a culture we’re proud of.

Qualifications

• Experience in customer success or account management.
• Strong communication and relationship-building skills.
• Ability to analyze customer metrics and drive outcomes.

Responsibilities

• Own onboarding and launches for new operator customers.
• Drive adoption, retention, and expansion of memberships.
• Collaborate with product and engineering to translate feedback into product improvements.

Job description

Nautilus is hiring a Customer Success Manager to own the relationship between Nautilus and the operators who run on it. You’ll manage onboarding and launches, drive adoption and membership revenue, and ensure renewals and expansions.

You’ll talk to operators daily, know their numbers as well as they do, and work directly with engineering to turn their feedback into product. SF-based or willing to relocate, in-person collaboration, and a culture we’re proud of.