Customer Support Engineer: End-to-End Technical Ownership

Nautilus (YC S25); San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Nautilus is hiring a Customer Support Engineer to be the technical backbone of our customer experience in San Francisco. You will triage issues, debug real technical problems, and work directly with product and engineering to ship fixes.

This role emphasizes ownership, high impact, and a customer-obsessed mindset in a fast-growing startup. You should be comfortable with APIs, SQL, and logs, enjoy talking to customers, and prefer solving root causes and writing docs over answering the same ticket

Qualifications

• Experience triaging issues and debugging complex problems.
• Strong familiarity with APIs, SQL, and log analysis.
• Ability to document fixes and contribute to in-product knowledge base.

Responsibilities

• Triages issues and debugging real technical problems.
• Works directly with product and engineering to ship fixes.
• Turns support interactions into product improvements and competitive advantage.

Skills

APIs

SQL

Troubleshooting

Customer communication

Documentation

Tools

Logging

Job description

Nautilus is hiring a Customer Support Engineer to be the technical backbone of our customer experience in San Francisco. You will triage issues, debug real technical problems, and work directly with product and engineering to ship fixes.

This role emphasizes ownership, high impact, and a customer-obsessed mindset in a fast-growing startup. You should be comfortable with APIs, SQL, and logs, enjoy talking to customers, and prefer solving root causes and writing docs over answering the same ticket