Customer Success Manager - EdTech (Remote Start)

Magma Math; California, United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Magma Math is seeking a Customer Success Manager to oversee a portfolio of midsize to large district partners in the Western region of the US. You will onboard teachers, coaches, and school leaders, ensuring long‑term value and product adoption.

In this role, you’ll collaborate across teams—Account Management, Product, and Sales—to align on a shared vision, advocate for customers, and drive renewals while promoting exemplary math instruction in classrooms.

Qualifications

• 2–5 years of experience as a Customer Success Manager.
• Experience in ed tech, SaaS, or education.
• Ability to work in a scale‑up environment and travel as needed.

Responsibilities

• Build and maintain trusted relationships with district leaders and teachers as the primary point of contact.
• Understand districts' needs and align Magma's classroom goals with them.
• Regularly check satisfaction and provide assistance.
• Guide new customers through onboarding for successful implementation.
• Provide virtual and onsite training and resources for product adoption.
• Collaborate with Account Managers to ensure renewals and growth opportunities.
• Encourage customer advocacy through case studies and testimonials.
• Gather feedback to inform product development and improvements.
• Analyze usage data to identify trends and improvement areas.

Skills

Customer Success Management

EdTech experience

SaaS familiarity

Data-driven decisions

Travel readiness

Job description

Magma Math is seeking a Customer Success Manager to oversee a portfolio of midsize to large district partners in the Western region of the US. You will onboard teachers, coaches, and school leaders, ensuring long‑term value and product adoption.

In this role, you’ll collaborate across teams—Account Management, Product, and Sales—to align on a shared vision, advocate for customers, and drive renewals while promoting exemplary math instruction in classrooms.