Scaled Account Manager (New York)

Magma Math US; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Health + 401(k)

PTO 20 days

Growth opportunities

Impact on education

Job summary

Magma Math US is seeking a Scaled Account Manager in New York to own the retention and growth of a large district portfolio. You will manage renewals, engagement, and expansion with proactive planning and precise record-keeping.

You will report to the Head of Account Management and collaborate with cross-functional teams to maximize district outcomes and platform usage.

Qualifications

• Organized and process-driven with strong pipeline management.
• Excellent relationship-building and communication skills.
• 1–3 years in account management or customer success in EdTech.
• Comfortable discussing renewal terms and expansion pricing.

Responsibilities

• Own retention and the full post-sale lifecycle for a portfolio of districts.
• Monitor account health, usage data, and engagement signals to identify at-risk districts.
• Conduct annual business reviews tying platform usage to outcomes and funding priorities.
• Maintain regular touchpoints through email cadences and check-in calls.
• Build relationships with district stakeholders to embed Magma Math in long-term strategy.
• Identify expansion opportunities within your portfolio and surface them at the right moment.
• Collaborate with District Success Managers, Sales, Marketing, and Product to share insights.
• Maintain accurate records in HubSpot: renewal pipeline, deal health, and next steps.

Skills

Organized

Relationship-driven

Pipeline management

Customer success mindset

Strong communication

Tools

HubSpot CRM

Job description

About Magma

Magma is one of the world’s fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into student progress.

About Magma

Magma is one of the world’s fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math, a subject that forms the backbone of so many career paths, we believe the opportunity to improve outcomes at scale is massive.

We’re already the go‑to solution in thousands of schools and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

About The Role

The Account Management team at Magma Math ensures that every district we work with sees real, lasting impact and grows with us over time. Retaining and deepening our relationships with existing customers is core to that mission, and this role owns it. In this context, 'scaled' reflects the nature of the portfolio: a high volume of smaller district and school partnerships that you'll manage through smart systems and consistent cadences.

We're looking for an organized, relationship-driven Scaled Account Manager whose primary focus is retention -- keeping every district in their portfolio healthy, engaged, and renewed -- and who brings the organization and proactivity to do that at scale. You'll manage a high-volume portfolio of district and school partnerships through annual business reviews, proactive health monitoring, and consistent outreach cadences that keep relationships warm year-round.

You’ll be supported by District Success Managers and marketing, but the expectation is that you own your book of business with full accountability. You will report to the Head of Account Management, and you will manage a portfolio of approximately 150 districts.

Responsibilities

• Own retention and the full post-sale lifecycle for a portfolio of districts -- renewals are your north star, supported by onboarding handoffs, business reviews, and expansion conversations.
• Own your book of business, which includes proactively monitoring account health, usage data, and engagement signals to identify at-risk districts and intervene early with targeted support.
• Conduct annual business reviews that tie platform usage to student outcomes, funding priorities, and district goals, making renewal and expansion a natural next step.
• Maintain regular touchpoints through email cadences and check-in calls that reinforce value and keep Magma embedded in district workflows.
• Build relationships across district stakeholders -- superintendents, curriculum directors, math coaches, and building-level principals -- to ensure Magma Math is embedded in their long‑term instructional strategy.
• Identify natural expansion opportunities within your portfolio and surface them at the right moment -- a new school, a grade-level expansion, or a new use case.
• Collaborate cross-functionally with District Success Managers, Sales, Marketing, and Product to share customer insights, flag churn risks, and inform roadmap priorities.
• Maintain accurate records in HubSpot: renewal pipeline, deal health, and next steps for every account in your portfolio.

How to Be Successful

• Know your renewal pipeline cold: dates, ARR at risk, health status, and a clear plan for every account renewing in the next 3-6 months.
• Build outreach between annual reviews that feels personal and keeps relationships warm year-round.
• Act proactively: surface risks before they become churn, and identify growth opportunities before your customers think to ask.
• Be coachable, curious, and always looking to deepen your understanding of how districts make decisions, allocate funding, and measure success.

You Might Be A Great Fit If

• You're energized by protecting and growing an existing book of business, and understand that retention requires just as much skill and hustle as winning new logos.
• You have 1-3 years of experience in account management, customer success, or a post-sale role -- ideally in EdTech or education.
• You're organized and process-driven. Managing a large pipeline comes naturally to you and nothing slips through the cracks.
• You're comfortable holding commercial conversations and can confidently lead conversations about contract value, expansion pricing, or renewal terms.

You're excited to grow with a mission-driven team focused on student outcomes.

What We Offer

• Hybrid work: 4 days in-office, 1 day remote
• Great benefits: Comprehensive health coverage + 401(k)
• 20 days PTO to recharge
• Grow with us: Big opportunities in a fast-expanding U.S. team
• Real impact: Help transform how kids around the world learn math

Office Location: New York, NY

Note: we are an in‑office first culture and work from our New York office four days per week

Travel: up to 15%

Compensation: $110K–$130K OTE based on experience