Customer Success Manager, Daylight

ApartmentIQ; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation Package

Flexible Vacation Policy

Medical, Dental, and Vision Insurance

401(k) Program

Job summary

A significant SaaS provider in the U.S. seeks a Customer Success Manager to enhance clients' use of its revenue management platform. This role offers the opportunity to manage customer relationships, drive adoption, and contribute significantly to revenue growth. Ideal candidates have extensive experience in customer success or account management, preferably within the multifamily sector. The company offers competitive compensation, flexible vacation, and comprehensive health benefits as part of its commitment to employee wellness.

Qualifications

• 5+ years of experience in Customer Success or Account Management.
• Experience in multifamily revenue management or pricing strategy is preferred.
• Strong organizational skills to manage multiple accounts.

Responsibilities

• Manage a portfolio of Daylight customers for adoption and renewals.
• Collaborate with Pricing Advisors to enhance customer satisfaction.
• Drive customer utilization and address issues with cross-functional teams.

Skills

Customer Success

Analytical skills

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Google Suite

Job description

Join to apply for the Customer Success Manager, Daylight role at ApartmentIQ

We’re a profitable, growth‑stage company specializing in industry‑leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.’s largest rental marketplaces, Rentable has since expanded its portfolio to include two high‑growth products: Daylight, our Revenue Management solution, and Explore, our portfolio analytics and benchmarking platform.

We’re a 100% remote team of 100+ employees across the U.S. We operate on a strict no a**holes policy and have built a community of high‑performing people who take our work seriously but not ourselves.

While we’ve raised $30MM+ from world‑class investors, we’re profitable, well‑capitalized, and have an indefinite runway. We pride ourselves on achieving rapid growth without burning capital.

If you like the idea of joining an industry‑changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

As a Customer Success Manager for Daylight, you’ll play a critical role in helping our multifamily clients maximize the value of Rentable’s revenue management platform. You will manage customer relationships end‑to‑end—driving adoption, retention, and growth—while partnering closely with Pricing Advisors, Product, and Support to deliver measurable revenue performance outcomes.

This role requires a deep understanding of multifamily pricing strategy, data‑driven decision‑making, and customer relationship management. You’ll act as a trusted advisor to operators, asset managers, and revenue teams—helping them achieve pricing efficiency and operational excellence using Daylight.

Responsibilities

• Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals.
• Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction.
• Lead QBRs and business reviews focused on ROI, rent growth, and product impact.
• Drive customer utilization through proactive outreach, data insights, and process recommendations.
• Collaborate cross‑functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities.
• Own renewals and support expansion opportunities in collaboration with Sales.
• Act as the customer advocate internally, ensuring feedback is captured and prioritized.
• Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.).
• Provide mentorship and subject matter input to peers as Daylight scales.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech.
• Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred.
• Proven ability to communicate technical or data‑driven insights to executive‑level stakeholders.
• Strong analytical and problem‑solving skills with a bias for action.
• Highly organized and comfortable managing multiple complex accounts simultaneously.
• Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards.
• Excellent written and verbal communication skills; capable of influencing cross‑functional stakeholders.
• Bachelor’s degree required; advanced degree or relevant industry certifications a plus.

Why Rentable

• Competitive Compensation Package
• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• 100% paid Short‑Term Disability, Long‑Term Disability, and Life Insurance Program
• 401(k) Program

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.