Customer Success Manager

CYBEXO INC.® Accredited by Better Business Bureau Central Ontario. Registered TM in the US.; New York (NY); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus opportunity

Medical, dental, and vision coverage

401(k) plan

Generous PTO

Paid parental leave

Job summary

A technology services company in New York is seeking a Customer Success Manager to ensure customers successfully launch and adopt key product features. You will manage post-sale relationships and be the trusted partner for enterprise accounts. The ideal candidate has over 4 years in customer success within B2B SaaS environments and excellent communication skills. The role offers a competitive salary range and benefits including medical coverage, a 401(k) plan, and generous PTO.

Qualifications

• 4+ years in customer success/account management in B2B SaaS.
• Experience driving renewals and expansion in a metrics-driven environment.
• Comfortable working with technical integrations and complex accounts.

Responsibilities

• Ensure successful customer launches and adoption of key features.
• Own post-sale relationships and adoption outcomes for a book of business.
• Track customer health metrics and drive improvements in retention.

Skills

Consultative communication

Project coordination

Stakeholder management

Job description

Customer Success Manager

New York, NY, United States • Posted on Jan 11, 2026

As Customer Success Manager, you’ll ensure NexaGuard customers launch successfully, adopt key CMP features, and expand over time. You’ll be a trusted partner to privacy, marketing, and engineering stakeholders at enterprise accounts.

Own post-sale customer relationship and adoption outcomes for a book of business.

Run onboarding success plans, QBRs, health checks, and renewal/expansion strategy.

Translate customer goals into product configurations and best practices.

Partner with Support and Product on escalations, feedback loops, and roadmap insights.

Track customer health metrics and drive measurable improvements in retention.

Requirements

4+ years customer success/account management in B2B SaaS (enterprise preferred).

Strong consultative communication and project coordination skills.

Comfort working with technical integrations and multi-stakeholder accounts.

Experience driving renewals and expansion in a metrics-driven environment.

Bonus: experience in privacy, compliance, security, or ad‑tech ecosystems.

Benefits

Salary Range: $120,000 – $200,000

Competitive compensation and performance bonus opportunity

Medical, dental, and vision coverage

401(k) plan

Generous PTO and paid holidays

Paid parental leave

Skills

Privacy & Compliance Communication Stakeholder Management

Equal Opportunity Employer

CYBEXO is an equal opportunity employer. Candidate information is processed for recruiting purposes and handled securely.