Customer Success Manager DACH

Enginy; United States; Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary tailored to your-ex

Performance bonuses

Cobee remuneration

Pension plan Arca

Short Fridays & extra vacation

WFH allowance

Gym discount

Fresh fruit

Learning & development

Career growth

Team events

Descrizione del lavoro

Enginy ищет Customer Success Manager DACH для ведения портфеля клиентов в немецкоговорящем регионе. В обязанности входит управление жизненным циклом клиента, выстраивание отношений со стейкхолдерами и обеспечение достижения ключевых показателей. Условия включают конкурентную зарплату и бонусы.

Компания предлагает гибкие условия оплаты через Cobee, пенсионный план Arca, короткую пятницу и возможности для обучения и карьерного роста. Возможна работа удаленно и гибкий график.

Competenze

• Носитель немецкого языка с профессиональным уровнем владения.
• 2–5 лет опыта в Customer Success в B2B SaaS.
• Сильные коммуникативные навыки и умение строить отношения.
• Проактивность и ответственность.

Mansioni

• Управлять удержанием клиентов, минимизировать отток и обеспечивать продления.
• Руководить внедрением и сопровождать клиентов на пути к достижению первых результатов.
• Поддерживать точность данных в CRM, следить за здоровьем аккаунтов и сроками продления.

Conoscenze

Native German speaker

2–5 years experience in CustomerSucc​

Strong communication

Proactive mindset

CRM usability

Strumenti

CRM systems

Customer success tools

Descrizione del lavoro

Описание:

Enginy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales pipeline—no wasted time, just results. After successfully raising €5 million in a landmark seed funding round, we are looking to grow our teams and scale in key markets.. We’re looking for an Customer Success Manager DACH to build and own Enginy’s IT, security, and compliance infrastructure as we grow. As Customer Success Manager DACH, you will manage a portfolio of customers in the German-speaking market and ensure they remain successful and engaged with Enginy.

Customer Retention

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers

Customer Success

• Lead onboarding and ensure customers reach their first value milestone
• Build strong relationships with key stakeholders

Account Management

• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health

Требования:

• Native German speaker
• 2–5 years experience in Customer Success in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

Условия:

• Competitive salary tailored to your experience.
• Enticing performance bonuses that you won’t see anywhere else.
• Flexible remuneration through Cobee.
• Pension Plan through Arca
• Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
• Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)
• Full Work From Anywhere weeks during August & End of the year.
• A discount on a premium gym (with spa access) just a step away.
• Free fresh fruit to help you care for your health.
• Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
• Career growth opportunities, as we won’t let your dedication and results go unnoticed.
• Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
• A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

If you’re not sure you meet 100% of the requirements — we still want to hear from you. Research shows that candidates from underrepresented groups often self-select out even when they’re a strong match.