Customer Success Manager

Enginy; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Cobee remuneration

Pension plan

Short Fridays year-round

WFH allowance per year

Fresh fruit provided

Beachfront office access

Direct beach access

Mentoring and SaaS conferences

Career growth opportunities

Team gatherings

Job summary

Enginy is seeking an Account Manager to oversee a portfolio of customers in the Italian and English-speaking markets. You will proactively manage accounts, reduce churn, and secure renewals while building engagement plans and strong stakeholder relationships.

You will onboard new clients and maintain CRM health scores and renewal timelines. The role emphasizes proactive ownership, excellent communication, and comfort with CRM and customer success tools to drive account health and growth across

Qualifications

• Proficiency in Italian and English
• 2-5 years experience in Customer Success or Account Management in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers
• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health
• Build strong relationships with key stakeholders
• Onboarding new clients

Skills

Italian

English

Account management

Customer success

B2B SaaS

CRM software

Proactive

Tools

CRM systems

Job description

Описание

As Account Manager, you will manage a portfolio of customers in the Italian and English-speaking market and ensure they remain successful and engaged with Enginy.

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers
• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health
• Build strong relationships with key stakeholders
• Onboarding new clients

Требования

• Proficiency in Italian and English
• 2-5 years experience in Customer Success or Account Management in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

Условия

• Competitive salary tailored to your experience.
• Enticing performance bonuses that you won't see anywhere else.
• Flexible remuneration through Cobee.
• Pension Plan through Arca
• Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
• Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)
• Full Work From Anywhere weeks during August & End of the year.
• A discount on a premium gym (with spa access) just a step away.
• Free fresh fruit every day to help you care for your health.
• A discount at a beachfront cafe where you can also get daily menu deals.
• Beachfront office so you can work with stunning sea views- an inspiring and energizing workspace.
• Direct beach access to take breaks by the sea and recharge.
• Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
• Career growth opportunities, as we won't let your dedication and results go unnoticed.
• Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
• A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

If you're not sure you meet 100% of the requirements - we still want to hear from you. Research shows that candidates from underrepresented groups often self-select out even when they're a strong match.