Customer Success Manager – Controls NAM (West Region)

GE Vernova; South Dakota; Remote; USD 104,000 - 155,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Success Manager to enhance customer relationships and drive growth in controls aftermarket services. This remote position requires extensive experience with GE controls products and a strong focus on customer satisfaction and sales targets. The ideal candidate will have a proven track record in managing customer relationships, addressing issues, and promoting product value.

Qualifications

• 6+ years controls experience or 10+ years with high school diploma.
• 4+ years with GE Controls Products, including Mark VIe systems.
• Willingness to travel up to 50%.

Responsibilities

• Manage post-sales relationships, including training and support.
• Handle contract setup, delivery, and financials.
• Build long-term customer relationships and achieve sales targets.

Skills

Communication

Interpersonal

Leadership

Problem-solving

Project leadership

Education

Bachelor's degree

High school diploma/GED

Tools

MS Office

Job description

Customer Success Manager – Controls NAM (West Region)

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Job Overview

The Customer Success Manager will manage and develop strong relationships with existing contractual customers, driving controls aftermarket services growth within this base. The role involves ensuring our products and services deliver value, helping customers achieve their business goals, and expanding our Controls Lifecare Service (CLS) agreements.

Responsibilities

• Manage post-sales relationships, including training, support, renewals, and advocacy.
• Handle contract setup, delivery, and financials.
• Develop expertise to serve as a resource and contribute to strategy.
• Build long-term customer relationships, focusing on renewal rates and NPS.
• Implement engagement strategies to maintain satisfaction and feedback.
• Address contract and customer issues promptly.
• Educate customers on product value to promote upselling.
• Achieve sales and operational targets, and develop proposals for aftermarket services.
• Relay customer insights to internal teams.

Qualifications

• Bachelor's degree with 6+ years controls experience or a high school diploma/GED with 10+ years controls experience.
• At least 4 years with GE Controls Products, including Mark VIe systems.
• Willingness to travel up to 50%, residing in the West Region (specific states listed).

Preferred Skills

• 10+ years with GE control systems.
• Experience in OT Cyber Security, especially with Mark VIe.
• Proficiency in MS Office.
• Strong communication, interpersonal, and leadership skills.
• Proven problem-solving and project leadership abilities.

Additional Details

Base salary ranges from $104,200 to $155,000 annually, plus a 15% performance bonus. The position is remote, with no relocation assistance. The application deadline is June 30, 2025.