Customer Success Manager – Controls NAM (West Region)

GE Vernova; New Mexico; Remote; USD 104,000 - 155,000; Full time

Job summary

GE Vernova seeks a Customer Success Manager for the West Region to enhance customer relationships and drive growth through Controls Lifecare Service agreements. This remote position requires strong expertise in controls, particularly with GE products, and offers a competitive salary with benefits supporting work-life balance.

Benefits

Comprehensive benefits package

Career growth opportunities

Inclusive culture

Qualifications

• 6 years of controls experience or 10+ years with high school diploma.
• 4 years' experience with GE Controls Products, especially Mark VIe systems.
• Willingness to travel up to 50%.

Responsibilities

• Manage post-sales relationships and technical support.
• Develop expertise in controls discipline.
• Build long-term customer relationships and achieve order plans.

Skills

Communication

Interpersonal Skills

Leadership

Problem Analysis

Education

Bachelor's degree

High school diploma

Tools

MS Office

Job description

Customer Success Manager – Controls NAM (West Region)

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Job Overview

The Customer Success Manager will be responsible for managing and developing strong relationships with existing contractual customers, focusing on controls aftermarket services growth. The role involves ensuring our products and services deliver value to customers, helping them achieve their business goals, and driving growth through existing and new Controls Lifecare Service (CLS) agreements.

Key Responsibilities

• Manage post-sales relationships, including training, technical support, renewals, and expansion.
• Handle contract setup, delivery, and financials.
• Develop expertise in controls discipline to serve as a resource and contribute to strategy and policy development.
• Build proactive, long-term customer relationships, focusing on renewal rates and NPS.
• Implement engagement strategies to maintain high customer satisfaction and gather feedback.
• Serve as the primary contact for contract and customer issues.
• Educate customers on product value, identify upsell opportunities.
• Achieve order plans, develop proposals, and support aftermarket services.
• Relay customer insights to internal teams like Sales, Product, and Engineering.

Qualifications

• Bachelor's degree and 6 years of controls experience or high school diploma with 10+ years of controls experience.
• At least 4 years' experience with GE Controls Products, especially Mark VIe systems.
• Willingness to travel up to 50% and reside within the West Region (states listed).

Preferred Skills

• 10+ years with GE control systems.
• Experience in OT Cyber Security, especially with Mark VIe engineering.
• Proficiency in MS Office.
• Strong communication, interpersonal, and leadership skills.
• Ability to analyze problems and lead projects.

Compensation & Benefits

The base pay range is $104,200 - $155,000 annually, with potential for a 15% bonus or incentives. Benefits include comprehensive packages supporting work-life balance, career growth opportunities, and an inclusive culture.

Additional Information

GE Vernova is an Equal Opportunity Employer committed to diversity and inclusion. Legally authorized candidates in the U.S. are eligible to apply. The position is remote, with no relocation assistance.