Customer Success Manager – Controls NAM (West Region)

GE Vernova; Wyoming (MI); Remote; USD 104,000 - 155,000; Full time

Job summary

GE Vernova is seeking a Customer Success Manager for the West Region to enhance customer relationships and drive growth in aftermarket services. The role requires strong communication and leadership skills, along with significant experience in controls and GE products. This remote position offers a competitive salary and a performance bonus.

Benefits

Competitive benefits

Inclusive culture

Qualifications

• 6 years of controls experience or 10 years with high school diploma.
• Minimum of 4 years' experience with GE Controls Products.
• 50% travel required.

Responsibilities

• Manage post-sales relationships and customer success metrics.
• Own contract setup, delivery, and financials.
• Develop technical knowledge to educate customers.

Skills

Communication

Leadership

Problem Solving

Education

Bachelor's degree from an accredited university or college

High school diploma / GED

Tools

MS Office suite

Job description

Customer Success Manager – Controls NAM (West Region)

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Job Description Summary

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be the primary point of contact ensuring that our products and services provide value to customers in achieving their business goals, while driving growth in the contractual base with our existing and next-generation Controls Lifecare Service (CLS) agreements.

Roles and Responsibilities

• Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
• Own and manage contract setup, delivery, and financials (Revenue & CM).
• Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
• Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
• Execute a comprehensive engagement and communication strategy to maintain high customer satisfaction and gather feedback.
• Act as the first point of contact for all contract and customer-related issues.
• Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
• Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
• Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.

Required Qualifications

• Bachelor's degree from an accredited university or college and 6 years of controls experience (or a high school diploma / GED with at least 10 years of controls).
• Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering, and/or project management.
• 50% travel required and must reside within the West Region in one of the following states: Washington, Oregon, Idaho, Montana, Wyoming, North Dakota, South Dakota, Minnesota, Iowa, Nebraska, Colorado, Utah, Nevada, California, Arizona, New Mexico, Texas.

Desired Characteristics

• 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management.
• 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering.
• High proficiency with computer tools (MS Office suite).
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, market, and execute programs.

Pay Transparency

The base pay range for this position is $104,200.00 - 155,000.00 USD annually. The specific pay offered may be influenced by a variety of factors, including experience, education, and skill set. This position is also eligible for a 15% performance bonus/variable incentive compensation/equity.

This posting is expected to close on June 30, 2025, or when a suitable candidate is found.

Benefits and Additional Information

GE offers varied, competitive benefits and a great work environment. We are committed to fostering an inclusive culture where everyone feels valued and respected. This is a remote position, and relocation assistance is not provided. Employment is contingent upon legal authorization to work in the U.S. and successful completion of a drug screen.