Customer Success Manager - Central US OR West Coast

Lancope; Georgia; Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading tech company is looking for a Customer Success Manager to join their team, focused on customers in the Central US or West Coast. This role involves managing relationships, ensuring customer satisfaction, and helping customers realize the value of services offered. Ideal candidates will have 5-7 years of relevant experience, a strong customer-centric approach, and background knowledge of network and security products. We seek someone creative and proactive, capable of thriving in a dynamic environment.

Qualifications

• Minimum 5-7 years of experience in account management or enterprise customer service.
• Strong customer focus and passion for helping customers succeed.
• Proactive and results-oriented, capable of managing multiple projects.

Responsibilities

• Manage relationships for high-value customers.
• Establish trusted adviser relationships with customers.
• Engage with customer stakeholders to define product value.
• Collaborate with internal teams to enhance customer experiences.
• Develop materials to increase customer satisfaction and retention.

Skills

Customer focus

Creative problem-solving

Attention to detail

Strong prioritization skills

Excellent verbal and written communication

Self-starter

Education

BA/BS preferred

Tools

Network and Security products

Job description

Customer Success Manager - Central US OR West Coast

Lancope is seeking an entrepreneurial, versatile and customer-focused individual to help cultivate relationships with our high-value customers while improving overall customer engagement, success, and retention. As Customer Success Manager you will work with Lancope’s largest customers to deliver an exceptional onboarding experience, help customers realize the full value of Lancope’s products and services, and ensure that they achieve success in their business outcomes and goals. If you are creative, enjoy challenges, are passionate about delighting customers and thrive in a fast-moving environment, this is the job for you.

Responsibilities

• Function as the primary relationship manager for our highest-value customers
• Establish a trusted adviser relationship with our customers to ensure their overall satisfaction with our products, technologies, and services
• Understand and assess our customer’s business objectives to ensure deployment and adoption activities are aligned to a compelling vision and strategy for Lancope’s products and technologies
• Engage with customer stakeholders to define and measure the value of Lancope’s products and technologies
• Engage with the Sales team throughout the sales cycle to articulate the value of Lancope’s customer success strategies and capabilities to potential customers
• Work directly with our Customer Success, Product, and Development teams to create a positive experience for large customers with escalated needs
• Develop onboarding and getting-started materials for key customers to increase product consumption, satisfaction, and retention
• Develop and refine internal processes to ensure efficient and consistent management of large customer accounts

Qualifications

• Minimum 5-7 years of experience in account management, professional services or enterprise customer service
• Strong customer focus and passion for helping customers succeed
• Creative problem-solver with great attention to detail
• Proactive and results-oriented, with strong prioritization skills
• Excellent verbal and written communication skills
• Self-starter with versatility to manage a wide variety of projects and new requirements
• Experience with Network and Security products and technologies a plus
• BA/BS preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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