Customer Success Manager, AI Turf Platform

Ecorobotix; Raleigh (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Ecorobotix Inc. is expanding its North American Customer Success organization, seeking a U.S.-based Customer Success Manager for the Maya platform. You will own the client relationship, drive onboarding, adoption, and retention, and serve as the face of Maya for U.S.

customers in a fast-growing, AI-driven turf management context. You will collaborate with after-sales and engineering teams, manage field activities, and participate in industry events, travel frequently within the United States.

Qualifications

• Degree in agronomy, turfgrass science, engineering, or equivalent experience.
• 3–5 years of experience in Customer Success, Account Management, or a client-facing technical role—ideally within SaaS or industrial tech.
• Working knowledge of CRM systems (Odoo or equivalent) and bug-tracking tools (GitLab or equivalent).
• Comfortable working in an AI-native environment using structured workflows and AI-based tools.
• Knowledge of turf, sports surfaces, agronomy, or precision technology is a strong asset.

Responsibilities

• Own day-to-day client success for Maya's U.S. and broader North American client portfolio.
• Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days.
• Monitor portfolio health proactively through User Health Scores and engagement strategies; flag at-risk accounts.
• Act as the primary post-handover contact for assigned accounts via calls, video, and on-site visits; collaborate with engineering on bug triage.
• Drive feature adoption across the portfolio through outreach and client-facing webinars at release time.
• Capture client feedback and feed into the product backlog as the voice of the customer.
• Conduct field activities: drone visits, soil analysis support, sensor installation, and integration follow-up.
• Represent Maya at industry events in the U.S.

Skills

Customer Success experience

Account management

SaaS exposure

English proficiency

Education

Degree in agronomy or turfgrass science or engineering

Tools

CRM systems (Odoo)

Bug-tracking tools (GitLab)

Job description

Ecorobotix Inc. is expanding its North American Customer Success organization, seeking a U.S.-based Customer Success Manager for the Maya platform. You will own the client relationship, drive onboarding, adoption, and retention, and serve as the face of Maya for U.S.

customers in a fast-growing, AI-driven turf management context. You will collaborate with after-sales and engineering teams, manage field activities, and participate in industry events, travel frequently within the United States.