Customer Success Manager

Ecorobotix SA

Raleigh (NC)

Hybrid

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Stock Options (ESOP)

Remote work flexibility

Pension plan (LPP)

Job summary

Ecorobotix Inc. is expanding its North American Customer Success organization. The Maya platform helps golf courses, sports fields, and managed landscapes turn agronomic data into actionable insights.

You will own and grow Maya's U.S. client relationships, drive onboarding, adoption, satisfaction, and long-term retention, and represent Maya for the North American portfolio in a fast-growing AI-driven environment.

Qualifications

Degree in agronomy, turfgrass science, engineering, or equivalent experience.
3–5 years in Customer Success, Account Management, or client-facing technical role, ideally SaaS or industrial tech.

Responsibilities

Own day-to-day client success for Maya's U.S. and North American portfolio.
Drive onboarding excellence and achieve defined success milestones within 90 days.
Monitor portfolio health via User Health Scores and engagement strategies; flag at-risk accounts.
Act as primary post-handover contact via calls, video, and on-site visits; coordinate with engineering on bugs.

Skills

Customer Success

Account Management

SaaS

CRM systems

GitLab

Odoo

English

Spanish

Travel

Communication

Education

Degree in agronomy

Degree in turfgrass science

Degree in engineering

Equivalent experience

Tools

GitLab

Odoo

Job description

Ecorobotix Inc. creates innovative robotic solutions that reduce the ecological impact of modern agriculture. Our AI-driven, ultra-high precision spraying technology enables growers to significantly reduce inputs while improving efficiency. By joining our talented and dynamic team, you will contribute to a more sustainable agriculture industry while working in an innovative and fast-scaling organization.

Following the integration of Maya into the Ecorobotix Group, we're expanding our North American Customer Success organization. Maya is an AI-powered turf and land management platform that helps golf courses, sports fields, and other managed landscapes transform operational and agronomic data into actionable insights. Combined with Ecorobotix's precision application technologies, Maya is helping build a connected ecosystem that enables customers to make smarter decisions, improve sustainability, and optimize field operations.

As Maya's first U.S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive onboarding, adoption, satisfaction, and long-term retention for U.S. clients — and you'll play an active role in deploying Maya's AI-native turf and land management platform across some of the country's most demanding sports and natural turf venues. This is an individual contributor role; you won't be managing a team, but you will be the face of Maya for your portfolio and a key voice for U.S. customers inside the company.

Reporting lines and interactions

This role reports directly to Head of Maya Business team. Internally, close collaboration with other members of the after-sales team and other teams of Ecorobotix Inc is required. Externally, interaction with customers, partners, associations, and trade shows among others is required.

Own day-to-day client success for Maya's U.S. and broader North American client portfolio. You may also provide backup support for other English-speaking accounts that don't yet have a dedicated local Customer Success owner
Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days
Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts
Act as the primary post-handover contact for assigned accounts via calls, video, and on-site visits. Lead bug triage with the engineering team via GitLab, prioritize weekly with the CTO, and close the loop with the client
Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time
Capture client feedback, frustrations, and feature requests, and feed them into the product backlog as the voice of the customer
Conduct field activities: drone visits, soil analysis support, sensor installation, and integration follow-up (Toro/Links and others)
Represent Maya at selected U.S. industry events (e.g., the GCSAA Conference & Show, STMA Conference, and regional sports-turf/greenkeeper associations)
Degree in agronomy, turfgrass science, engineering, or equivalent experience
3–5 years of experience in Customer Success, Account Management, or a client-facing technical role — ideally within a SaaS or industrial tech environment
Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows
Comfortable working in an AI-native environment using structured workflows and AI-based tools
Knowledge of the turf, sports surfaces, agronomy, or precision technology industry is a strong asset
Excellent written and spoken English. Spanish is a strong asset
Valid driver's license and availability for frequent domestic travel
Strong relational skills and natural client orientation
Field-oriented mindset, at ease in greenkeeping and operational environments
Structured, autonomous, and rigorous on execution
Excellent communication and reporting discipline
Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment
Passion for innovation and the transition toward AI-driven turf management

Ecorobotix is an equal opportunities employer.

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Your benefits at Ecorobotix

Culture & Transparency