Customer Success Manager, Aesthetics Devices (Hybrid/Field)

Boston Aesthetics INC.; Irvine (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Boston Aesthetics, Irvine-based hybrid/field role, seeks a Customer Support Manager to nurture post-sale relationships for physicians, medical spas, and clinics. You will coordinate consumables, support materials, and timely issue resolution while collaborating with internal teams to address inquiries and ensure an exceptional customer experience.

Expect regular travel to client sites across U.S. time zones, a competitive base salary of $70,000–$90,000, a car allowance, cell phone stipend, and

Qualifications

• Minimum 3 years in customer support, customer success, or service operations in medical aesthetics or related healthcare.
• Experience interfacing with physicians, practice owners, medical spas, or clinical teams.
• Strong communication and problem-solving skills.

Responsibilities

• Maintain regular communication with customers via calls, emails, virtual meetings.
• Coordinate consumables orders and reorders with internal teams.
• Route questions to the appropriate department and ensure timely follow-up.
• Document issues and track resolutions in support systems.
• Identify at-risk accounts and communicate feedback to leadership.

Skills

Customer support

Account management

Relationship-building

Proactive communication

Medical aesthetics

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Boston Aesthetics, Irvine-based hybrid/field role, seeks a Customer Support Manager to nurture post-sale relationships for physicians, medical spas, and clinics. You will coordinate consumables, support materials, and timely issue resolution while collaborating with internal teams to address inquiries and ensure an exceptional customer experience.

Expect regular travel to client sites across U.S. time zones, a competitive base salary of $70,000–$90,000, a car allowance, cell phone stipend, and