Customer Success Manager - Ad Tech & Campaign Growth

Surfside; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Surfside is looking for a highly motivated Customer Success Manager to drive client relationships and optimize campaign performance. In a collaborative and fast-paced environment, the role involves leading account management, upselling opportunities, and business reporting to ensure clients exceed their KPIs.

The ideal candidate will have 2+ years in digital advertising, strong analytical skills, and a passion for technology. Join us at Surfside to be a part of an innovative team focused on providing top-tier customer service.

Qualifications

• 2+ years experience in digital advertising, focusing on account management and customer success.
• Incredibly data driven, with deep understanding of advertising performance metrics.
• Passion for technology and consumer insights.

Responsibilities

• Lead client relationships and optimize campaign performance.
• Onboard new customer success team members with best practices.
• Analyze data to provide actionable insights and recommendations.
• Develop reporting materials to inform clients on KPIs.

Skills

Strong organizational skills

Communication skills

Data-driven mindset

Account management

Customer success

Education

Bachelor's degree or equivalent experience

Tools

Advanced Excel

PowerPoint

Job description

Surfside is looking for a highly motivated Customer Success Manager to drive client relationships and optimize campaign performance. In a collaborative and fast-paced environment, the role involves leading account management, upselling opportunities, and business reporting to ensure clients exceed their KPIs.

The ideal candidate will have 2+ years in digital advertising, strong analytical skills, and a passion for technology. Join us at Surfside to be a part of an innovative team focused on providing top-tier customer service.