Customer Success Manager

UpGuard; Washington (District of Columbia); Remote; USD 85,000 - 100,000; Full time

Job summary

UpGuard, a leader in cybersecurity technology, is seeking a Customer Success Manager to enhance client satisfaction through effective onboarding and account management. In a fully remote role, you will drive value across a portfolio of enterprise accounts, leveraging your expertise in cyber risk management. Competitive salary, generous benefits, and a focus on work-life balance make this an attractive opportunity for professionals in the field.

Benefits

Monthly lifestyle subsidy

$1,500 annual Learning & Development allowance

Fully remote working environment

Generous annual leave/PTO allowances

18 weeks paid parental leave

Top-spec hardware provided

Qualifications

• Minimum of 2 years' experience in customer success or account management.
• Proven track record with enterprise organizations.
• Strong skills in documentation and customer relationship management.

Responsibilities

• Drive continuous value for a portfolio of accounts.
• Engage with stakeholders to enhance customer satisfaction.
• Onboard strategic customers and develop account plans.

Skills

Customer Success

Account Management

Organizational Skills

Cyber Risk Management

Tools

Salesforce

HubSpot

ChurnZero

GainSight

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Technology

Why consider this job opportunity:
- Salary range between $85,000 and $100,000, with potential yearly on-target earnings of $95,000 to $120,000 including bonuses
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- $1,500 annual Learning & Development allowance to support career growth
- Fully remote working environment, allowing for flexibility and work-life balance
- Generous annual leave/PTO allowances and 18 weeks paid parental leave
- Top-spec hardware provided for all team members to enhance productivity

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle
- Serve as a trusted advisor by engaging regularly with stakeholders to enhance customer satisfaction
- Onboard strategic customers, focusing on maximizing value and identifying usage expansion opportunities
- Monitor customer health and provide proactive education to ensure effective use of the employer's solutions
- Develop strategic account plans that align with customer goals and demonstrate how the employer can contribute to their success

What is Required (Qualifications):
- Minimum of 2 years' experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and managing complex customer solutions
- Strong organizational skills with the ability to document processes and update existing documentation
- Experience in owning growth and revenue for a book of business, including renewal processes
- Understanding of cyber risk management or risk management frameworks

How to Stand Out (Preferred Qualifications):
- Familiarity with Customer Success tools such as ChurnZero or GainSight
- Experience with CRM systems like HubSpot or Salesforce
- Knowledge of technical cybersecurity compliance standards such as NIST, PCI, ISO27001
- Basic understanding of APIs and experience in project management
- History of successfully navigating enterprise relationships from implementation through expansion

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #TechEmployer

About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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