Customer Success Manager

UpGuard; Baltimore (MD); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to enhance customer relationships and ensure effective product usage. With a fully remote working environment and a competitive salary of up to $120,000, this role offers generous benefits including educational allowances and quarterly bonuses, prioritizing employee well-being and career growth.

Benefits

Monthly lifestyle subsidy

$1,500 annual learning and development allowance

Generous annual leave/PTO

18 weeks paid parental leave

Access to top-spec hardware and generative AI tools

Qualifications

• 2+ years of experience in customer success, account management, or pre-sales.
• Proven track record of aligning solutions to customer needs.
• Experience in building and maintaining customer relationships.

Responsibilities

• Drive continuous value for a portfolio of accounts throughout the customer lifecycle.
• Act as a trusted advisor and engage with stakeholders regularly.
• Monitor customer health and provide proactive education.

Skills

Customer success

Account management

Stakeholder engagement

Organizational skills

High proficiency in English

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Salary up to $120,000 with potential quarterly bonuses
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- $1,500 annual learning and development allowance for career growth
- Fully remote working environment with flexible attendance
- Generous annual leave/PTO and 18 weeks paid parental leave
- Access to top-spec hardware and generative AI tools to support your work

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle
- Act as a trusted advisor, engaging regularly with stakeholders to enhance customer relationships
- Onboard strategic customers to maximize their use of the product and create long-term value
- Monitor customer health and provide proactive education to ensure effective product usage
- Advocate for customers by providing updates to internal teams on insights and expansion opportunities

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and aligning solutions at various organizational levels
- Experience in building and maintaining customer relationships
- Strong organizational skills with the ability to document processes and update existing documentation
- High proficiency in English, both written and spoken

How to Stand Out (Preferred Qualifications):
- Experience with customer success tools like ChurnZero or GainSight
- Familiarity with CRM systems such as HubSpot or Salesforce
- Understanding of cyber risk management frameworks and compliance activities
- Experience in project management and navigating large enterprise relationships
- Basic knowledge of APIs and cyber security best practices

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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