Customer Success Manager (Brazil)

Crisalix; Washington (District of Columbia); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in aesthetic and reconstructive visuals seeks a Senior Customer Success Manager for the Brazilian market. This remote role focuses on training clients on their SaaS platform, enhancing customer experiences through mentorship, and developing trusted relationships. Ideal candidates will have strong experience in customer success, fluent Brazilian Portuguese, and a genuine problem-solving attitude.

Qualifications

• 4+ years of experience in Customer Success within B2B SaaS.
• Fluent in Brazilian Portuguese and good level of English (B2+).
• Strong consultative and problem-solving skills.

Responsibilities

• Implement, educate, and train clients on SaaS platform.
• Provide mentorship and develop trusted advisor relationships.
• Manage customer retention and feedback to the team.

Skills

Customer Success

Problem-solving

Customer Support

Communication

Sales Orientation

Technical Support

Relationship Building

Job description

Our ideal candidate would have:

• Have 4+ years of experience in CUSTOMER SUCCESS within a B2B SaaS or SW company.
• Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment.
• Fluent/Native in Spoken and written Brazilian Portuguese, plus have a good level of English (B2+).
• Possess excellent judgment with consultative, problem-solving, and escalation resolution skills.
• Be very customer support focused with the ability to convey knowledge to clients with varying levels of technical understanding.
• Superior written and verbal communication skills; able to communicate clearly and compellingly to audiences of various levels.
• Strongly sales-oriented, hands-on personality with a Customer Service orientation.
• An organized and enthusiastic attitude, with a keen eye for accuracy and detail.

PLEASE ONLY APPLY IF YOU ARE BASED IN LATAM AND HAVE CUSTOMER SUCCESS EXPERIENCE AS WELL AS SPEAKING BRAZILIAN PORTUGUESE.

We also value very positively:

• Experience working in B2B, luxury/niche B2C companies, the aesthetic industry, or medical field.
• A Tech support or Sales background.
• Empathy and patience with a strong desire to provide excellent training and support.
• Resilience, enjoyment of ambiguity, and thriving in a fast-paced, agile environment.
• Ability to be a brand ambassador and deliver a superior client experience.
• Capability to follow processes and maintain confidentiality.

About Crisalix:

We help doctors and educate patients before aesthetic or reconstructive procedures using our state-of-the-art online 3D visualization solutions. Our proprietary platform is used worldwide by patients, leading medical aesthetic brands, and healthcare professionals, establishing us as a market leader.

We are committed to enhancing the beauty journey of people globally and are proud of our improvements on key medical and business metrics. Our team is an international, people-focused technology organization dedicated to making Crisalix an excellent place to work.

About the role:

We are seeking a Senior Customer Success Manager, based in LATAM, specifically for the Brazilian market, working fully remotely. Your role will be to implement, educate, and train clients on our SaaS platform to maximize its features and tools.

• Provide mentorship and guidance, acting as a consultant to clients.
• Develop trusted advisor relationships and provide technical support throughout the customer journey via email, chat, WhatsApp, or phone.
• Encourage refresher training and onboarding of new functionalities.
• Train on best practices and adapt your teaching pace to the client's understanding.
• Experience in training users via tablet devices.
• Work closely with the C-Suite to ensure process adherence.
• Identify client concerns and potential commercial opportunities.
• Ensure clients have access to all online learning resources.
• Manage customer retention and provide feedback to marketing and development teams.