Customer Success Manager

Hirebridge LLC; United States; Remote; USD 66,000 - 87,000; Full time

Job summary

Numerator is seeking a Customer Success Manager for a remote position within the United States. You will own post-onboarding relationships, drive adoption of the Promotions Intel platform, and partner with Sales to support renewals and growth across a portfolio of clients.

You will collaborate with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience, ensuring clients realize value and achieve measurable business outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, or a related field.
• Experience in Brand Marketing, Market Research, Category Management, Shopper Insights, Consumer Insights, or as a service provider to these functions.

Responsibilities

• Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value.
• Serve as a trusted advisor by developing a deep understanding of each client’s business and priorities.
• Drive product adoption and engagement through proactive outreach, training, and business reviews.
• Partner with Sales to support renewals, account planning, and growth opportunities across an assigned portfolio.
• Identify and communicate realized business value through impact stories and success metrics.
• Collaborate cross-functionally with internal teams to resolve customer needs and maximize product value.
• Manage and prioritize a territory of approximately 30 clients with strong engagement.
• Travel occasionally as needed.

Skills

Relationship building

Communication

Presentation skills

CPG knowledge

Customer success

Analytical thinking

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

Customer Success Manager

Location: Remote - United States. Req#: 612210

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is$66,000 - $87,000/year + Bonus.

We are seeking a Customer Success Manager to serve as a trusted advisor to our mid-market customers. In this role, you will help clients achieve measurable success with Numerator’s Promotions Intel platform, maximize their return on investment, and drive strong renewal and growth outcomes across our portfolio of solutions.About the RoleAs a Customer Success Manager, you will own customer relationships after onboarding and ensure clients continue to realize value from Numerator’s products. You will work closely with end users and senior stakeholders across Sales, Marketing, Merchandising, Category Management, Brand, and Insights to understand business objectives, uncover new needs, and connect Numerator’s solutions to meaningful business impact.You will also partner cross-functionally with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience. In partnership with Sales, you will support renewals and identify opportunities to expand Numerator’s footprint within your assigned portfolio.

What You’ll Do

• Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long‑term strategic goals by coaching the end users on how to best leverage the data
• Serve as a trusted advisor by developing a deep understanding of each client’s business, priorities, and use cases
• Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity
• Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio
• Identify and communicate realized business value through impact stories, customer use cases, and success metrics
• Collaborate cross‑functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value.
• Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement.
• Travel occasionally as needed.

Skills & Requirements

• Strong relationship-building skills with the ability to become a trusted advisor to clients.
• Excellent written and verbal communication skills.
• Strong presentation skills, including experience presenting to clients and stakeholders at varying levels, from analysts to senior leaders.
• Knowledge of the CPG and/or retail industry, including consumer insights, category insights, and promotional data.
• Ability to understand customer business objectives and connect promotional data to strategic initiatives.
• Experience in Customer Success, account management, consulting, or a related client‑facing role.
• Proven analytical skills, including the ability to interpret data, derive insights, and create compelling client stories.
• Creative problem‑solving skills and a proactive approach to driving adoption and engagement.
• Strong organizational skills with the ability to manage competing priorities across a broad client portfolio.
• Ability to guide clients through processes clearly and translate data into actionable insights.

Required Experience

• Bachelor’s degree or equivalent experience.
• 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, or a related field.
• Experience in Brand Marketing, Market Research, Category Management, Shopper Insights, Consumer Insights, or as a service provider to these functions.
• Experience managing a large portfolio of clients and prioritizing competing needs.
• Working knowledge of enterprise software, data, or insights platforms serving the retail and consumer goods industries is highly valued, such as Nielsen, Circana, Dunnhumby, or similar solutions.

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more - we’re always finding ways to better support, celebrate and accelerate our team.