Customer Success Manager

Titus; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Remote-friendly

Growth opportunities

Job summary

A cutting-edge payments platform is seeking a Customer Success Leader to onboard and grow key merchant accounts. This role involves defining processes, designing scalable systems, and collaborating with product teams to enhance customer satisfaction. The ideal candidate has 5+ years in customer success or operations in the payments or SaaS industry. Join us in modernizing a $100B+ industry with competitive pay and significant growth opportunities.

Qualifications

• 5+ years in customer success or operations at a payments, fintech, or SaaS company.
• Experience with title, escrow, or real estate transactions is a plus.
• Highly organized and detail-oriented.

Responsibilities

• Onboard, activate, and grow key merchant accounts.
• Define processes for onboarding and retaining customer accounts.
• Design systems that scale while keeping the team lean.
• Collaborate with product to enhance product-market fit.

Skills

Customer success

Operations

Organizational skills

Sales

Empathy

Resourcefulness

Job description

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This range is provided by Titus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

90,000.00/yr - 120,000.00/yr

Additional compensation types

Stock options

About Titus

Real estate payments are broken. Agents front cash, vendors wait months, and sellers hesitate to invest. Titus fixes that. We’re the first modern payments platform for the industry — starting with “Pay at Close” — so service providers get paid instantly while agents and sellers can upgrade their listings without upfront costs.

We just hit more monthly revenue than we did in seven years at our last startup. Now we’re scaling fast and need a customer success leader who can help us do it right.

What You’ll Do

• Make customers into partners: Onboard, activate, and grow key merchant accounts who offer Titus as their checkout method
• Shape the way we operate: As the second member of the success team, you’ll define how we onboard, grow, and retain customer accounts
• Build for scale: Design systems and processes that keep our team lean while expanding our customer base. Automate what can be automated, document what can’t
• Drive insights: Spot opportunities to deepen product-market fit and collaborate with product to build what customers love most

You Are

• 5+ years in customer success or operations at a payments, fintech, or SaaS company
• Experienced with title, escrow, or real estate transactions is a plus
• Highly organized and nothing slips through the cracks
• Comfortable selling a product you believe in
• Empathetic and clear in every interaction
• Resourceful: you figure things out fast and leave things better than you found them
• Willing to jump in during weekend transaction windows when needed

Why Titus

• Founding seat on the Customer Success team — shape it from the ground up
• Help modernize a $100B+ industry that’s been left behind
• Remote-friendly, competitive pay, and massive growth upside

If you’re organized, curious, and excited to build the future of real estate payments, we’d love to talk.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Technology, Information and Internet