Customer Success Manager

Applied CAx; Northern (KY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Remote-first environment

Job summary

Applied CAx is hiring a Customer Success Manager to own the post-sale experience for a portfolio of accounts in the United States.

You will lead onboarding, drive adoption, monitor health, manage escalations, and ensure renewals are ready well before they are due, working closely with Account Managers, License Support, Renewals, and Services teams.

Qualifications

• 3+ years in customer success, account management, technical support, or implementation for B2B software.
• Experience working with technical or engineering software users.
• Strong organization and follow-through across many accounts.
• Clear, calm communication, including when the news is not good.
• U.S. Person status as defined under ITAR, required for our customer environments.

Responsibilities

• Own the customer experience for a set of accounts post-purchase.
• Lead onboarding, drive adoption, monitor account health, manage escalations.
• Ensure renewals are prepared well before due dates.
• Collaborate with Account Managers, License Support, Renewals, and Services teams.
• Coordinate with Siemens technical support when needed.

Skills

Customer success

Account management

Technical support

Implementation

Communication

Tools

Siemens NX

Simcenter

Teamcenter

Job description

This is a 100% remote position open to candidates in the United States.

About the role

Help the People Building the Future Get the Most From Their Tools

Our customers design rockets, aircraft, defense systems, and next-generation energy. Their engineers depend on the software we deliver and support.

Buying the software is the easy part. Getting a team fully up and running, keeping licenses right, and solving problems before they slow a program down is where the real work happens.

That is the job.

About Applied CAx

Applied CAx is a Siemens Digital Industries Software Platinum Partner and a three-time Siemens Partner of the Year. We bring together design, simulation, PLM, and manufacturing software with engineering services, for customers in aerospace, defense, and advanced energy.

Customers stay with us because we show up after the sale.

The Role

As a Customer Success Manager, you will own the customer experience for a set of accounts after they buy. You will lead onboarding, drive adoption, keep an eye on account health, manage escalations, and make sure every renewal is ready well before it is due.

You will work closely with our Account Managers, License Support, Renewals, and Services teams, and with Siemens technical support when needed.

Responsibilities

• Onboard new customers and new teams so they are productive fast
• Track usage and help customers put every license to work
• Keep health scores current and act quickly when an account is at risk
• Be the go-to contact when something is not working, and see it through to resolution
• Get renewals ready early with the Account Manager
• Lead business reviews that show customers the value they are getting
• Spot growth opportunities and pass them to the Account Manager

Qualifications

• 3 or more years in customer success, account management, technical support, or implementation for B2B software
• Experience working with technical or engineering software users
• Strong organization and follow-through across many accounts
• Clear, calm communication, including when the news is not good
• U.S. Person status as defined under ITAR, required for our customer environments

Nice to have

Experience with Siemens software like NX, Simcenter, or Teamcenter, hands-on CAD or PLM experience, and a background in aerospace, defense, or energy.

What we offer

Your work matters to real programs. When you solve a problem, an engineering team gets back to building.

You will have backup. Our engineers, Solution Architects, and licensing specialists are right there with you.

You will help shape the playbook. We are building our customer success practice now, and your ideas will be part of it.

We run as one team. Sales, services, and operations work from one plan and one set of numbers.

Competitive salary and benefits.

Applied CAx LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.