Customer Success Manager -Massachusetts or Santa Clara (N CA)

Nile; San Jose (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Nile is seeking a Customer Success Manager for a full-time hybrid role based in Santa Clara, CA. The position involves ensuring customer satisfaction, analyzing customer data, and implementing customer retention strategies. Building strong relationships with clients is essential, alongside exceptional customer service.

The role can be fully remote in Massachusetts or 4 days onsite at HQ in Santa Clara. Candidates should possess strong analytical skills, prior experience in customer success, and a relevant bachelor's degree.

Qualifications

• Strong customer satisfaction, customer retention, and customer service skills.
• Analytical skills for evaluating customer data and identifying opportunities for improvement.
• Ability to build and maintain relationships with clients.

Responsibilities

• Ensure customer satisfaction and analyze customer data.
• Implement strategies for customer retention.
• Build strong relationships with clients and provide exceptional customer service.

Skills

Customer satisfaction

Customer retention

Customer service

Analytical skills

Relationship building

Communication skills

Problem-solving skills

Education

Bachelor's degree in a relevant field

Job description

Position

Customer Success Manager

Location

Santa Clara, CA or Massachusetts

Overview

We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware, and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. Imagine a network that continuously monitors, optimizes, and upgrades itself—all without the need for human intervention. Our audacious journey began in 2018 when we brought together a team of industry veterans and visionaries in networking, cybersecurity, cloud software, and AI to disrupt a $100 billion enterprise networking market, starting with the wired and wireless LAN. Today, our Nile Access Service is redefining connectivity as a service for organizations worldwide, from cutting‑edge technology companies to leading healthcare and financial institutions, and beyond.

Where do we go from here?

We are expanding in all areas, bringing in some of the brightest talent to further shape Nile’s future, prepare for growth, and tackle tough tasks to ensure our momentum never slows.

Role Description

This is a full‑time hybrid role for a Customer Success Manager at Nile. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, and implementing strategies for customer retention. Building strong relationships with clients and providing exceptional customer service are key aspects of this role. The role will be based in Santa Clara, CA – 4 days onsite at HQ or fully remote in Massachusetts.

Qualifications

• Strong customer satisfaction, customer retention, and customer service skills
• Analytical skills for evaluating customer data and identifying opportunities for improvement
• Ability to build and maintain relationships with clients
• Excellent communication and problem‑solving skills
• Prior experience in a customer success or account management role
• Knowledge of enterprise network solutions and IT operations
• Bachelor's degree in a relevant field