Customer Success Manager

Broccoli AI; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Customer Success Manager to help contractors leverage AI solutions effectively. With responsibilities focusing on account growth, customer satisfaction, and maintaining relationships with high-value accounts, you'll play a vital role in Broccoli AI's success. This position is ideal for ambitious individuals with extensive experience in customer success promoting growth through training and collaboration.

Qualifications

• 5+ years in Customer Success or Account Management in SaaS.
• Experience managing SMBs or mid-market accounts is preferred.
• Comfortable with upsell quotas and owning account growth.

Responsibilities

• Help contractors unlock the full value of Broccoli's AI agents through training and hands-on optimization.
• Own customer relationships and expansion, carrying quota responsibilities.
• Collaborate across teams to ensure long-term account success.

Skills

Customer Empathy

Account Management

Customer Satisfaction

Sales Skills

Upselling

Training

Process-Driven

Education

5+ years in Customer Success or Account Management

Job description

Join to apply for the Customer Success Manager role at Broccoli AI

Join to apply for the Customer Success Manager role at Broccoli AI

Broccoli is building the AI-native operating system for home service businesses. Running a plumbing or HVAC company is chaotic—calls, scheduling, dispatch, follow-ups, marketing. We automate all of it so contractors can focus on what they do best: serving customers.

Our AI agents handle both revenue and ops—answering phones 24/7, booking jobs in real time, following up on leads, and alerting techs when emergencies hit.

We’ve grown from 0 to 200+ contractors in under a year, raised an unannounced round led by a Tier 1 VC to take on one of the biggest labor automation opportunities in the country.

Our Culture

We move fast. We talk to customers every day.

At Broccoli, we value:

• Customer Empathy – We feel our customers' pain and build with their problems in mind.
• Speed – We move fast because speed forces simplicity and sharp focus on what truly matters.
• Humility – We stay humble, let the work speak, and never assume we have all the answers
  
  

About The Role

At Broccoli, Customer Success isn't a support function — it's a growth engine. As a Customer Success Manager, you’ll help our contractors get real results from Broccoli's AI agents, while also identifying upsell opportunities and driving expansion. You’ll own relationships with our high-value accounts, maintain customer love, and hit a revenue number. This is part success, part sales, and all about execution. If you're ambitious, disciplined, and obsessed with helping customers win — this is your lane.

Your Core Responsibilities

• Help contractors unlock the full value of Broccoli — through training, playbooks, and hands-on optimization.
• Own customer expansion and upsells — you carry a quota and are the second salesperson on the account.
• Maintain high customer satisfaction, trust, and retention.
• Run QBRs, uncover growth opportunities, and get ahead of churn risks early.
• Collaborate with Sales, Product, and Onboarding to drive long-term account success.
  
  

You Might Be a Fit If You

• Have 5+ years in Customer Success or Account Management, ideally in SaaS with $20K–$100K ACV customers
• Know how to grow accounts — not just maintain them — and are comfortable owning upsell quota
• Have worked with SMBs, mid-market, or vertical SaaS (bonus if you've sold to home service or non-tech buyers)
• Are ambitious, process-driven, and execute with discipline (no follow-up missed, ever)
• Have managed 20–60K ACV accounts — and if you have enterprise experience, you can own our $100K+ tier
  
  

Compensation Range: $80K - $100K

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Broccoli AI by 2x

Get notified about new Customer Success Manager jobs in United States.

United States $100,000.00-$125,000.00 1 week ago

United States $150,000.00-$180,000.00 2 weeks ago

United States $110,000.00-$139,000.00 2 weeks ago

United States $110,000.00-$125,000.00 3 weeks ago

United States $110,000.00-$130,000.00 1 week ago

Senior Manager, Customer Success Systems

United States $173,032.00-$237,919.00 6 days ago

Customer Service Manager - Training/Quality Manager

United States $90,000.00-$125,000.00 2 weeks ago

United States $75,000.00-$95,000.00 3 weeks ago

Buffalo, NY $65,000.00-$65,000.00 3 weeks ago

United States $90,000.00-$110,000.00 1 week ago

United States $65,000.00-$75,000.00 2 weeks ago

Customer Success Manager - Merchant Services

United States $100,000.00-$120,000.00 1 week ago

Manager, Customer Success (Partnerships)

United States $117,000.00-$145,000.00 1 week ago

Manager, Customer Success, Strategy & Operations

United States $118,500.00-$189,600.00 3 days ago

VP of Global Customer Success - Salesforce Ecosystem

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.