Customer Success Manager

Unite Us; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer satisfaction and engagement in New Hampshire. This role is pivotal in building strong relationships with community organizations and ensuring their success through strategic planning and collaboration. You'll be part of a dynamic team, working remotely while managing customer accounts and driving satisfaction. If you have a passion for health and social care and a knack for fostering partnerships, this opportunity is perfect for you. Join a company that values diversity and offers flexible time off, comprehensive benefits, and a supportive work environment.

Benefits

Medical, Dental, and Vision Insurance

Mental Health Benefits

Flexible Time Off

Paid Parental Leave

401(k) + Employer Match

Employee Resource Groups

Spending Accounts

Life and AD&D Insurance

Disability Coverage

Pet Insurance

Qualifications

• 3+ years of professional experience in customer success or related fields.
• Strong skills in managing complex projects and stakeholder relationships.

Responsibilities

• Manage and grow a book of business for small to mid-tier customers.
• Develop success plans and collaborate with teams for customer engagement.

Skills

Customer Success Management

Relationship Building

Project Management

Customer Engagement

Strategic Thinking

Education

Bachelor's Degree

Job description

Customer Success Manager - New Hampshire

New Hampshire

Job Title: Customer Success Manager (New Hampshire)

Department: Customer Success

About the role:

The Customer Success Manager has strong customer and community-facing skills and a passion for health and social care. The Customer Success Manager will be responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. This role spans from strategic thinking to tactical execution, with relationship-building at its core, with a specific focus on building buy-in with local stakeholders. You’ll be a key part of a dynamic, cross-functional team, so managing competing priorities and collaborating with others is essential.

What You'll Do:

• Manage, grow, and retain a book of business for assigned non-complex small to mid-tier customers
• Ensure customers have a high rate of customer satisfaction, adoption, and engagement
• Build and maintain strong, long-lasting customer and community relationships with stakeholders, including end-to-end engagement
• Collaborate with cross-functional teams to develop and execute a coordinated engagement approach to foster partnerships and ensure the growth and sustainability of customers and our accountable care networks
• Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify coordinated strategies, key risks, and solutions to ensure long-term partnership success
• Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer and community partners within Unite Us
• Closely manage and monitor accounts to identify and eliminate risk of attrition

You’re a great fit for this role if:

• 3+ years of professional work experience suggested
• 1-3+ years of customer success or related work experience preferred
• Typically requires a bachelor's degree or equivalent experience
• Established Customer Success skills to perform a range of day-to-day activities
• Demonstrated success managing complex projects and scenarios with organization and confidence

Environmental Job Requirements and Working Conditions :

• This position is remote, U.S.-based. Candidate must reside in New Hampshire.
• The target pay range for this role is: $75,000 - $85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• This position may require 5-10% travel
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

Benefits provided by Unite Us:

• Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
• Mental health benefits: such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
• Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
• Paid Parental Leave: Adoptive parents are included.
• Employee Resource Groups: Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace.
• Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) + Employer Match: Enjoy matching, immediate vesting and financial wellness resources.
• Additional Benefits: Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents; Disability Coverage; Pet Insurance.
• As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

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