Client Relationship Manager

Programming.com; San Jose (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Programming.com is seeking a motivated Client Relationship Manager to partner with customers through their technology journey. You will blend account management, customer success, and consultative sales to maximize value from software, SaaS, and AI solutions.

In this role, you will build trusted partnerships, learn client objectives, recommend technology alignments, and identify opportunities to expand services across accounts.

Qualifications

• 3-7 years of experience in client success, account management, customer engagement, business development, or technology sales.
• Experience supporting or selling software, IT services, SaaS platforms, AI solutions, cloud technologies, or digital transformation initiatives.
• Knowledge of emerging technologies such as Generative AI, automation platforms, or modern enterprise software.
• Strong communication, relationship-building, and consultative problem-solving abilities.
• Familiarity with CRM applications including Salesforce, HubSpot, Microsoft Dynamics, or equivalent platforms.
• Ability to prioritize multiple customer relationships in a fast-paced business environment.
• Bachelor's degree in Business, Marketing, Information Technology, Engineering, or a related discipline is preferred.

Responsibilities

• Develop and strengthen relationships with a portfolio of commercial clients.
• Act as the primary advisor for customer questions, service requests, and strategic discussions.
• Learn each client's business objectives and recommend technology solutions that align with their goals.
• Identify opportunities to expand existing accounts through additional services and solution offerings.
• Work closely with sales, delivery, and technical teams to ensure successful project execution and customer satisfaction.
• Schedule recurring business reviews and maintain consistent communication with key stakeholders.
• Keep account activity, forecasts, and customer information current within the company's CRM platform.
• Stay informed on developments in AI, cloud computing, automation, and enterprise software to better advise customers.
• Resolve customer concerns quickly while maintaining a high level of client satisfaction.
• Support retention initiatives while contributing to revenue growth across assigned accounts. What We're Looking For

Skills

Relationship building

Communication

Consultative selling

CRM tools

Multi-tasking

Strategic thinking

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

We're looking for a motivated Client Relationship Manager to partner with customers throughout their technology journey. This role combines account management, customer success, and consultative sales to help organizations maximize the value of innovative technology solutions. The ideal candidate has experience working with software, SaaS, AI, cloud platforms, or digital transformation services and enjoys building trusted partnerships that lead to long-term business growth.

What You'll Do

• Develop and strengthen relationships with a portfolio of commercial clients.
• Act as the primary advisor for customer questions, service requests, and strategic discussions.
• Learn each client's business objectives and recommend technology solutions that align with their goals.
• Identify opportunities to expand existing accounts through additional services and solution offerings.
• Work closely with sales, delivery, and technical teams to ensure successful project execution and customer satisfaction.
• Schedule recurring business reviews and maintain consistent communication with key stakeholders.
• Keep account activity, forecasts, and customer information current within the company's CRM platform.
• Stay informed on developments in AI, cloud computing, automation, and enterprise software to better advise customers.
• Resolve customer concerns quickly while maintaining a high level of client satisfaction.
• Support retention initiatives while contributing to revenue growth across assigned accounts. What We're Looking For

What We're Looking For

• 3-7 years of experience in client success, account management, customer engagement, business development, or technology sales.
• Experience supporting or selling software, IT services, SaaS platforms, AI solutions, cloud technologies, or digital transformation initiatives.
• Knowledge of emerging technologies such as Generative AI, automation platforms, or modern enterprise software.
• Strong communication, relationship-building, and consultative problem-solving abilities.
• Familiarity with CRM applications including Salesforce, HubSpot, Microsoft Dynamics, or equivalent platforms.
• Ability to prioritize multiple customer relationships in a fast-paced business environment.
• Bachelor's degree in Business, Marketing, Information Technology, Engineering, or a related discipline is preferred.

Preferred Experience

• Technology consulting or managed IT services.
• Enterprise or mid-market customer management.
• Proven history of increasing customer retention and expanding existing business relationships.
• Experience collaborating with cross-functional technical and sales teams.