Customer Success Manager

Omtera; United States; Remote; Confidential; Full time

Job summary

A leading consultancy is seeking a Customer Success Manager to enhance client satisfaction and support platform adoption. This role involves ensuring onboarding success, managing relationships, and providing consultative support for tools like Asana and Miro. Ideal candidates will have 3+ years in customer success and strong communication skills, with a focus on customer satisfaction across EMEA.

Benefits

Flexible remote work policy

Access to training and certifications

Travel opportunities across EMEA

Dynamic team culture

Competitive compensation package

Qualifications

• 3+ years in Customer Success, Account Management, or Solution Consulting.
• Familiarity with SaaS or digital work management tools highly preferred.
• Fluent in English; additional languages are a plus.

Responsibilities

• Ensure successful onboarding and long-term adoption of platforms.
• Act as primary contact for customers, providing tailored consultative support.
• Identify growth opportunities and monitor usage and satisfaction metrics.

Skills

Communication

Stakeholder Management

Customer Success

Problem Solving

Tools

Asana

Miro

Airtable

Job description

Omtera is a leading consultancy and solutions provider specializing in data-driven growth. As official partners of global platforms like Asana, Miro, and Airtable, we empower strategic and enterprise-level clients across EMEA to optimize their work, collaboration, and data management processes. We’re now looking for a Customer Success Manager to join our growing team and play a key role in client satisfaction and platform adoption.

Tasks

As a Customer Success Manager, you will be responsible for:

• Ensuring successful onboarding and long-term adoption of Asana, Miro, and Airtable among strategic and enterprise customers
• Acting as the primary point of contact for assigned customers, providing consultative support and tailored solutions
• Building strong, trust-based relationships with stakeholders at all levels
• Identifying growth opportunities and collaborating with sales and delivery teams to ensure customer success
• Monitoring usage, engagement, and satisfaction metrics to drive continuous improvement
• Coordinating and delivering business reviews and strategic planning sessions
• Traveling across EMEA (up to 30%) for in-person client meetings and workshops

Requirements

3+ years of experience in Customer Success, Account Management, or Solution Consulting, preferably in SaaS or digital work management tools

Strong communication and stakeholder management skills

Familiarity with tools such as Asana, Miro, Airtable, or similar platforms is highly preferred

Ability to understand complex workflows and propose value-added solutions

Fluent in English (additional languages are a plus)

Comfortable working remotely and managing multiple enterprise accounts across regions

Willingness and ability to travel up to 30% within the EMEA region

Benefits

Work with global technology leaders and innovative clients

Flexible remote work policy

Travel opportunities across Europe, the Middle East, and Africa

Access to training and certifications across partner platforms

Dynamic and collaborative international team culture

Competitive compensation package

If you're passionate about driving impact and helping customers succeed with modern collaboration tools, we’d love to hear from you. Apply now to join Omtera and be part of shaping the future of work across EMEA. Our hiring process includes an initial screening, a practical case study, and a final interview with our leadership team. We look forward to meeting you!