Customer Success Manager

o9 Solutions, Inc.; United States; On-site; USD 122,000 - 191,000; Full time

Job summary

Join a dynamic company committed to transforming enterprise planning through AI. As a Customer Success Manager, you will play a crucial role in managing customer accounts and ensuring satisfaction. This position offers the opportunity to work in a collaborative environment, where your contributions will directly impact business outcomes. You will engage with leading global brands, driving enhancements and resolving issues to optimize their supply chain processes. If you're passionate about customer success and thrive in fast-paced settings, this role is perfect for you.

Benefits

Competitive Salary

Tech Tools

Flexible Work

Supportive Team

Diversity & Inclusion

Healthy Snacks

Qualifications

• 8+ years in consulting or customer success management.
• Experience with planning applications like SAP IBP and Oracle SCM.

Responsibilities

• Manage customer accounts for post-go-live services.
• Ensure solution usability and resolve customer issues promptly.

Skills

Customer Success Management

Communication Skills

Business Acumen

Problem Solving

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Data Analytics

Bachelor’s Degree in Supply Chain Management

Tools

Integration/ETL/SSIS

Planning Applications (Kinaxis, SAP)

Job description

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Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Customer Success Manager

At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.

What you’ll do for us

● Responsible for effectively developing and strategically managing customer accounts within the US and India for post-go-live services.

● Primary focus on generating sustainable, repeatable, and long-term customer revenue through the delivery of exemplary support service to customer accounts.

● Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.

● Achieve agreed on performance levels in line with customer requirements and the functional SLAs.

● Be the single point of contact for any platform level upgrade/patch/hotfix.

● Handle assignment and monitoring of tasks to support consultants.

● Identify any design issues in the existing setup and coordinate with functional and technical support consultants to drive for resolution.

● Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits.

● Work with the R&D team to drive enhancements in the product.

What you’ll have

Experience:

• 8 or more years of consulting, professional services, implementation, customer success. management, or account management experience.
• Integration/ETL/SSIS experience is a plus.
• Experience in planning applications like Kinaxis, Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
• Education: Bachelor’s or higher degree in Computer Science, Data Analytics, Supply Chain Management or related Degree.

Skills:

• Exemplary communication skills and strong business acumen to understand corporate strategy and present actionable findings to management.

Characteristics:

● Ability to build credibility and collaborate with internal stakeholders and external partners.

● Demonstrated success in a fast-paced, high-workload environment

● Able to work well autonomously and as part of a cohesive team.

This position at o9 Solutions has an annual salary range of $122,400.00 - $190,740.00. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.

The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factor.

What We Offer

• Competitive Salary – We recognize and reward talent.
• Tech Tools – Choose a Windows or PC laptop, whatever helps you work best.
• Flexible Work – Work from home two days a week—less commuting, more time for what matters.
• Supportive Team – Work alongside a diverse, talented team you can learn from every day.
• Diversity & Inclusion – We celebrate our international workforce and value different perspectives.
• Food & Drink – Enjoy healthy snacks, fresh fruit, teas, and coffees.

How the process works

• Apply – Submit your application by clicking the Link below.
• Initial Contact – Our recruiter will connect with you via video or phone call to discuss the role and understand your background.
• Online Assessment - (If Applicable)
• Tech Round 1 – An initial technical discussion to evaluate your skills and expertise.
• Tech Round 2 – A deeper technical assessment to understand your approach and proficiency.
• Managerial Round – A conversation with the hiring manager to evaluate collaboration, team fit, and growth potential.
• HR Round – A final discussion on company culture, expectations, and career progression.

More About Us

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Supply Chain

• Industries

  Software Development

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