Customer Success Manager United States - Remote

CyberSheath Services International; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Join a dynamic and fast-growing cybersecurity firm as a Customer Success Manager. In this pivotal role, you will own customer relationships, ensuring their success through effective project management and execution. This position demands a proactive and organized individual who thrives in a high-performance culture. You will coordinate internal teams, manage customer expectations, and drive retention and upsell opportunities. If you're passionate about delivering exceptional customer value and want to be part of a mission-critical team, this is the perfect opportunity for you.

Qualifications

• Strong business acumen and understanding of compliance and cybersecurity.
• Ability to manage customer relationships and ensure satisfaction.

Responsibilities

• Act as the single point of accountability for customer success.
• Manage onboarding and execution of technical projects.
• Build strategic relationships across customer organizations.

Skills

Customer Ownership

Execution Coordination

Project Management

Business Acumen

Communication Skills

Problem Solving

Education

Bachelor's Degree

Certifications in Cybersecurity

Job description

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture. Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

About the Role

CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes—not tasks—and serve as the single point of accountability for their customers’ success. This is a high-ownership, customer-facing role for someone who can think like a general manager of their accounts and drive results through internal execution, not by passing problems down the line.

CSMs at CyberSheath are the single point of accountability—customers don’t need to understand our org chart because their CSM handles everything. This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction.

The ideal candidate has strong business acumen, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification. You will not succeed in this role by reacting to emails and attending meetings all day. This role requires structured thinking, disciplined work habits, and true customer ownership

Key Responsibilities

• Customer Ownership– Act as the single point of accountability for a portfolio of managed service customers. Own the relationship, retention, and the customer’s
• Execution Coordination – Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects— ensuring technicians and internal teams stay on task, on time, and on CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player.
• Project & Process Management– Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements
• Escalation with Accountability – Identify issues early, propose mitigation paths, and escalate with clarity—not chaos. You are accountable for resolution, not just
• Strategic Relationship Building – Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account.
• BusinessReviews&CustomerCommunication– Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks.
• Instrumentation & Organization – Use internal dashboards and available data (ticket queues, backlog, VIP activity, escalations, ) to guide your priorities. If it’s off track, you’re already on it.
• Retention & Upsell Support – Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals.
• Internal Team Leadership – Hold internal teams accountable to deadlines and standards. Everyone at CyberSheath is empowered to do what’s required to deliver great service—you included.

What Success Looks Like

• Customers are never confused about who to contact—they rely on you, and you
• Projects are completed on time, with zero surprises.
• Internal teams are responsive and accountable because you hold them to it.
• You surface issues before they become churn risks.
• Your accounts renew, expand, and consistently deliver positive feedback.
• You run your day with data, not noise.
• You are a trusted, strategic advisor to your customer—not just a project

Who You Are

• Execution-Driven – You don’t pass problems along; you fix them.
• Organized & Disciplined – You structure your day, know your metrics, and guide internal teams with clarity.
• Customer-Focused – You know how to speak to business leaders and ensure our services drive real customer value.
• Accountable – You take full ownership of customer outcomes and internal execution, even when it’s messy.
• Proactive Communicator – You don’t wait for things to break—you see risk coming and address it early.
• Process-Oriented but Flexible – You follow the playbook, but you’re always looking for ways to improve and scale it.

Why This Role?

• Own your customer relationships, top to bottom—with the authority to make things happen.
• Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base.
• Join a team that values ownership, urgency, and accountability.
• Get access to a complete set of tools and data—you just need to take initiative and act.
• Work remotely in a high-performance culture with a team that shares your standards.
• Be measured on the things that matter: execution, retention, and customer impact.

A virtual work environment (East Coast Hours preferred)

• Role reports to CyberSheath's Founder/CEO.

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

Budgeted Pay Range

$100,000 - $130,000 USD

Create a Job Alert

Interested in building your career at CyberSheath? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Do you currently or in the future require visa sponsorship? * Select...

Are you authorized to work in the United States? * Select...

What are your salary expectations? *

What professional certifications do you currently hold? *

LinkedIn Profile *

Website

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? Select...

How would you describe your racial/ethnic background? Select...

How would you describe your sexual orientation? Select...

Do you identify as transgender? Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select...

Are you a veteran or active member of the United States Armed Forces? Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CyberSheath’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.