Customer Success Manager

ArborXR; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

ArborXR is seeking a Customer Success Manager to enhance customer experiences with XR technology. This role involves onboarding clients, driving product adoption, and ensuring customer satisfaction. Ideal candidates will have a strong background in customer success within B2B SaaS and a passion for immersive technology.

Qualifications

• 3+ years in Customer Success, preferably in B2B SaaS.
• Eligibility to work in the United States (E-Verify).
• Proficiency with modern collaboration tools.

Responsibilities

• Onboard, train, and support new customers.
• Monitor account health and usage data.
• Identify expansion opportunities and execute upsell strategies.

Skills

Customer Champion

Strong Communicator

Analytical Thinking

Technical Aptitude

Self-Starter

Collaboration & EQ

Tools

Slack

Notion

Zoom

Job description

We put on a VR headset for the first time in 2016 and were struck with a simple idea:
“VR is going to change the world—and we want to be part of shaping it for good.”

We started in retail and quickly realized the need for software in a commercial setting. We built a device management platform and launched in 2017.

Over the next 18 months, we became the market leader in Location-Based VR Entertainment with customers in 40+ countries. In 2020, with five years of experience scaling XR globally, we narrowed our focus to enterprise.

Today, our fully remote team (US, Canada, Germany, Italy, the UK, and the Netherlands) is building ArborXR , a device and content management platform trusted by Fortune 500 companies, OEMs, and hardware manufacturers.

We’re making it easy for companies to scale XR so everyone can experience its power.

Our Vision

Our vision is to help people live more meaningful lives through the power of XR—to give them time to be more present. For purposeful work, deeper relationships, and a better world.

Our Conviction

For XR to grow, it has to be frictionless. We built ArborXR because we believe immersive technology should be easy to manage, deploy, and scale.

Why ArborXR?

• We’re a fully remote team of 50+ people solving one of the biggest challenges in XR: managing devices and content at scale.
• We don’t do the startup grind.
• We’re growing fast, and our product is in high demand.
• Our mission is to help people live more meaningful lives through XR—whether that’s training frontline workers, improving patient care, or transforming how students learn.

We’re Hiring a Customer Success Manager

We’re looking for a Customer Success Manager to help organizations around the world succeed with XR.

You’ll be the primary point of contact for a portfolio of customers ranging from enterprise innovators and training leaders to educators and healthcare providers. Your job is to make sure they achieve their goals with ArborXR—and stick around for the long haul.

What You’ll Do

• Own the Customer Lifecycle – Onboard, train, and support new customers to ensure fast time-to-value.
• Drive Adoption – Help customers deploy XR at scale by guiding them through best practices, use cases, and product capabilities.
• Monitor Account Health – Keep tabs on usage data, adoption milestones, and potential churn signals.
• Solve Problems – Be a trusted advisor, helping customers navigate technical, strategic, and operational challenges.
• Grow Accounts – Identify expansion opportunities and work with Sales to execute upsell strategies.
• Be the Voice of the Customer – Relay feedback to Product, influence the roadmap, and help shape the future of ArborXR.
• Lead QBRs & Strategy Sessions – Run regular business reviews to track progress, showcase ROI, and align on upcoming initiatives.
• Support Strategic Programs – Help run customer advisory boards, case studies, and feedback forums.

What We’re Looking For

• 3+ Years in Customer Success – You’ve managed customer relationships in B2B SaaS, preferably with enterprise or mid-market accounts.
• Technical Aptitude – Comfortable working with IT teams and understanding hardware/software workflows. XR or MDM experience is a big plus.
• Strong Communicator – Able to explain complex topics clearly and build trust across technical and non-technical stakeholders.
• Self-Starter – Thrive in a remote, fast-paced environment. You’re proactive, organized, and resourceful.
• Customer Champion – You care deeply about helping customers succeed—and you’re not afraid to roll up your sleeves to make that happen.
• XR Enthusiast – You’re genuinely excited about the power of immersive tech and want to help shape the future of the industry.

Skills and Qualifications

• Eligibility to work in the United States (E-Verify).
• Strong organizational skills – Ability to manage and prioritize multiple accounts, projects, and communications in a remote-first environment.
• Proficiency with modern collaboration tools – Comfortable organizing and synthesizing information across Slack, Notion, Zoom, and other platforms.
• Clear and concise communicator – Capable of drafting internal documentation, customer updates, and strategic business reviews with clarity and purpose.
• Attention to detail – Able to track nuanced customer needs, maintain accurate records, and follow up proactively.
• Analytical thinking – Comfortable interpreting product usage data, identifying trends, and recommending next steps to customers.
• Collaboration & EQ – Able to build internal trust across Product, Engineering, and Support teams to advocate effectively for your customers.
• Ability to focus deeply – Whether tackling strategic planning or troubleshooting an issue, you can concentrate on complex tasks while also context switching when needed.

If this sounds like a fit, apply now. And just to make sure you’re paying attention, include your favorite sci-fi movie in your cover letter. (Spam filter!)