Customer Success Manager

Partfiniti Inc.; United States; Remote; USD 75,000 - 145,000; Full time

Job summary

Partfiniti Inc., a rapidly growing B2B SaaS company, is seeking a Customer Success Manager to shape the customer journey from onboarding to ongoing support. This role offers the opportunity to create processes and build relationships in a dynamic start-up environment, focusing on customer success in the manufacturing and distribution sectors.

Benefits

Remote Work Flexibility

Competitive Compensation

Professional Development Opportunities

Qualifications

• 3+ years in Customer Success or related role in a SaaS environment.
• Experience in a start-up environment is highly valued.
• Strong written and verbal communication skills.

Responsibilities

• Develop and implement onboarding programs for new customers.
• Build trusted partnerships with key accounts.
• Create scalable best practices for customer success.

Skills

Communication Skills

Analytical Mindset

Customer-Focused

Collaboration

Adaptability

Job description

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Transforming your quoting process from hassle to HERO! | Increase revenue and margin by quoting faster

Location: Fully Remote

Company Overview

Partfiniti Inc. is a rapidly growing B2B SaaS company that enables manufacturers and distributors to dramatically reduce the effort and time required to build, cost, price, and send quotes to their customers. By leveraging a shared part-number database, automation, and AI, we help our clients engage their customers faster and streamline their internal quoting processes.

We are a small, energetic, and driven team, passionate about customer success. Because of our size and early-stage growth, we don’t yet have rigid processes or structures—if you’re looking for a role with a well-defined handbook and roadmap, this position won’t be a match. If, however, you thrive in ambiguity, enjoy building processes from the ground up, and love rolling up your sleeves to figure out what “excellent” looks like, we want to talk to you.

Position Summary

As our first dedicated Customer Success Manager, you will be responsible for shaping the entire customer journey—from onboarding and training to ongoing support and relationship-building. This is an opportunity to drive how we measure success, define processes and strategies, and build strong relationships with our customers in the manufacturing and distribution sectors.

Why This Role Is Unique

• You’ll be joining a start-up environment where nothing is set in stone: you’ll create the success framework rather than following one.

• You’ll work closely with an enthusiastic, high-energy team focused on delivering actual results for our customers.

• You’ll have the freedom to design and iterate on new processes—your insights and experience will directly influence our customer success strategy.

Key Responsibilities

1. Customer Onboarding & Enablement

• Develop and implement onboarding programs that help new customers quickly adopt our solution.

• Work closely with Product, Sales, and Engineering teams to tailor onboarding plans to each customer’s unique needs.

2. Relationship Management

• Serve as the primary point of contact for key accounts, building trusted partnerships with stakeholders.

• Act as a customer advocate, ensuring their feedback is communicated internally to influence product improvements.

3. Process & Playbook Development

• Create scalable best practices for customer success, including training materials, playbooks, and metrics.

• Continuously refine processes based on customer feedback and performance data.

4. Performance Tracking & Reporting

• Define customer success metrics (e.g., adoption rates, churn, expansion revenue) and create regular reports to share insights with the team.

• Proactively spot opportunities for upselling, cross-selling, and improving customer ROI.

5. Support & Retention

• Troubleshoot customer issues, partnering with internal teams to ensure timely and effective resolution.

• Identify potential churn risks early and develop action plans to mitigate those risks.

6. Product & Technical Expertise

• Develop a strong understanding of our product’s technical capabilities, particularly around AI-based quoting, automation, and shared part-number databases.

• If you have experience with physical products or manufacturing, leverage this knowledge to deepen customer engagement.

• Work closely with Sales to align on prospect handoffs, expansions, and renewals.

• Partner with Product and Engineering teams to prioritize feature requests and improvements based on customer impact.

Qualifications

• Experience: 3+ years in a Customer Success, Account Management, or related role in a SaaS environment. Start-up experience is highly valued.

• Engineering Experience Preferred : The job can be quite technical and an engineering mindset and training would be a big help.

• Technical Aptitude: Comfort with software tools and a willingness to learn the nuances of physical products, manufacturing, or distribution operations.

• Entrepreneurial Mindset: Ability to thrive in a fast-paced, unstructured environment where you’ll be expected to create and refine your own processes.

• Communication Skills: Strong written and verbal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.

• Customer-Focused: Proven track record of creating positive customer experiences and building lasting client relationships.

• Analytical Mindset: Comfortable using data to evaluate performance, identify trends, and drive strategic decisions.

• Collaboration: Willingness to work cross-functionally and jump into unfamiliar territory when needed.

• Adaptability: Demonstrated success in building something from nothing; comfortable pivoting when necessary.

What We Offer

• Impact & Growth: A chance to meaningfully shape the future of customer success at Partfiniti Inc.

• Remote Work: Full flexibility to work from anywhere, with occasional meetups for strategy and team-building.

• Collaborative Culture: Join a young, driven team that values innovation, open communication, and fun.

• Competitive Compensation: A salary and benefits package that reflects the importance of this role to our growth.

• Professional Development: Opportunity to influence product roadmap, develop leadership skills, and grow alongside the company.

How to Apply

• If you’re excited by the prospect of building something new, empowering customers in the manufacturing and distribution space, and working in an environment where every day brings fresh challenges and opportunities, we’d love to hear from you. Please send your resume and a brief note on why you’re the right fit for our Customer Success Manager role to [e-mail]. Applicants that apply on LinkedIn and do not send an email as well will be ignored (yes this is a test).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Advertising Services

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