Customer Success Manager

Rehab CEOs; United States; Remote; USD 65,000 - 80,000; Full time

Job summary

A fast-growing coaching and marketing agency in the Physical Therapy space is seeking a dedicated Client Success Manager. This role involves managing client relationships, ensuring satisfaction, and collaborating with internal teams to drive client success. Ideal candidates will have experience in outpatient PT clinics and a proactive communication style.

Benefits

$2000 stipend for equipment needs

2 weeks PTO every year

Dynamic remote work environment

Opportunities for growth and career development

Access to coaching and training resources

Qualifications

• Experience managing client relationships in a fast-paced environment.
• Proficient in remote communication tools.
• Strong relationship-building skills.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Collaborate with internal teams to meet client needs.
• Monitor client engagement and address potential churn risks.

Skills

Client Relationship Management

Proactive Communication

Time Management

Problem Solving

Attention to Detail

Education

Experience in an outpatient PT clinic

Remote work experience

Tools

Slack

Job description

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About Us

We are a fast-growing, coaching and marketing agency in the Physical Therapy Space, known for our commitment to excellence and relentless drive for client success. We specialize in helping businesses scale and thrive, and now we’re looking for a hard-working, dedicated, and detail-oriented Client Success Manager to join our team. If you are passionate about client relationships and thrive in a fast-paced environment, we want to hear from you!

Role Overview

As our Client Success Manager (CSM), you will be the primary point of contact for our valued clients, acting as a trusted advisor and guiding them to achieve their business goals. You will work closely with our internal teams to deliver exceptional service, maintain high client satisfaction, and ensure ongoing success and growth. Your ability to navigate complex client needs and maintain grace under pressure will be key to thriving in this role.

Key Responsibilities

• Client Relationship Management
• Develop, nurture, and maintain strong client relationships—Communication is King!
• Act as the primary contact for customer questions and concerns.
• Advocate for both the client and the company, pushing back diplomatically when needed.
• Understand clients' goals and help them achieve success through training modules and coaching calls.
• Handle difficult situations with positive framing, turning challenges into opportunities.
• Anticipate client needs and provide proactive solutions to build trust.
• Collaboration with Internal Teams
• Relay customer feedback and requests promptly—Speed is Queen!
• Collaborate with media buying, support, website, SEO, Google Ads, sales, and coaching teams to ensure client needs are met.
• Share and analyze client feedback to drive improvements.
• Customer Retention and Growth
• Guide clients through their journey, providing proactive follow-ups.
• Monitor client interactions, ensuring engagement and results.
• Identify and address potential risks of churn, implementing proactive strategies to mitigate them.
• Recognize when a client is ready for the next phase of our programs and facilitate a smooth transition.

Key Skills & Experience

• Required: Experience in an outpatient PT clinic
• Required: Remote work experience and proficiency with Slack.
• Proactive communicator with a knack for knowing when to ask the right questions.
• Strong relationship-building, time management, and problem-solving skills.
• Self-starter with a proactive mindset, adaptable to change.
• High attention to detail, decision-making ability, and optimistic realism.
• Comfort with ambiguity, able to work through complex challenges with patience and clarity.

What We Offer

Competitive salary ($65,000 - $80,000), based on experience.

$2000 stipend for any equipment needs to be successful

2 weeks PTO every year

A dynamic and collaborative remote work environment.

Opportunities for growth and career development within a leading agency.

Access to top-tier coaching and training resources.

How to Apply

In order to be considered please submit a loom or screenshare video detailing your experience as a CSM and answer the following questions, you can email those to [e-mail]:

• How many accounts have you managed in a CSM role before
• What was the expectation of when you would respond to a clients message (same day, within 24 hours, something different)
• What tools or systems have you used to manage and track client interactions and feedback?
• What if any digital marketing experience do you have?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Professional Training and Coaching

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