Customer Success Manager - Fundraiser Outreach SaaS - $100K OTE - 4.6 Glassdoor - Mission-based[...]

RevsUp; United States; Remote; USD 90,000 - 145,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Manager to enhance customer relationships and drive revenue growth. This remote role offers a competitive base salary with bonus potential, alongside benefits such as 401(k) and health insurance. Ideal candidates will have strong communication skills and a passion for supporting non-profits.

Benefits

401(k)

Health insurance

Profit-sharing

Self-care benefits

Qualifications

• Experience with non-profits and charities.
• Exquisite written and verbal communication skills.
• Understanding of inbound and outbound marketing channels.

Responsibilities

• Manage and grow a book of business and support customers.
• Develop strategic proposals and conduct upserve demonstrations.
• Secure contract renewals and encourage product mastery.

Skills

Communication

Customer Relationship Management

Marketing Strategy

Job description

Customer Success Manager - Fundraiser Outreach SaaS - $100K OTE - 4.6 Glassdoor - Mission-based Company

Customer Success Manager - Fundraiser Outreach SaaS - $100K OTE - 4.6 Glassdoor - Mission-based Company

2 days ago Be among the first 25 applicants

Bravado represents a privately-held Fundraiser Outreach SaaS company that has been operating since 2008, and offers its customers a 10:1 Return on Investment (ROI) written guarantee.

This 20-employee, self-funded firm, which has earned the trust of Habitat for Humanity, the American Lung Association, and the USO, is seeking a Customer Success Manager to manage and grow a book of business and support customers in their journey to become the fundraisers they’ve always wanted to be. This is a remote role.

Solution

Our client understands that 80% (or more) of an organization's revenue likely comes from less than 20% of its donors. So they help nonprofits "fish where the big fish are when they are ready to bite".

These unique products and services use internet-tracking technologies to zero in on donors who are most likely to support an organization with major or legacy gifts.

Role

* Individual contributor role, working from your home office.

* $85k base salary, with an opportunity to earn $10k to $15k in annual bonuses.

* Plus, profit-sharing, 401(k), health insurance, and self-care benefits.

* If you have experience with (or a passion for) helping non-profits and charities advance their causes, this is the mission-based company for you.

* You will manage between 25 and 30 accounts and be responsible for renewals, upserves, and customer satisfaction.

* Exquisite written and verbal communication skills are a must.

* You understand inbound and outbound marketing channels, including content strategies, email, brochures, and marketing collateral development.

* Kindness is evident in how we work and there is a high level of respect across the team.

Culture

* 4.6 Glassdoor, 91% Recommend to Friend, 90% Approve CEO.

* One reviewer says: “The employees here are kind, friendly, compassionate, understanding and willing to help at any point.”

* The hiring manager has been with the company for 9 years and many other employees have 5+ year tenures here.

* Customers are raving: 4.6 rating on Comparably; 4.6 on G2; 9.4 on TrustRadius.

Official Job Description

A Customer Success Manager (CSM) guides our customers through the onboarding, support, and upserve processes by forming direct relationships with the customer and providing them timely value propositions.

CSMs are the sage, or guide, in supporting our customers in their journey to become the fundraisers they’ve always wanted to be. CSMs help customers achieve their goals by ensuring that everything runs smoothly after subscribing to our Engagement Fundraising System.

As the Customer Success Manager, you are responsible for growing a “book of business” by maintaining and increasing revenue from clients (maintaining revenue from clients is a baseline) and attaining referrals.

The Customer Success Manager should be able to:

• Develop strategic proposals for current customers and conduct upserve demonstrations
• Demonstrate an understanding of the Customer Considerations for upserve and retention
• Demonstrate the ability to upserve and retain customers
• Communicate professionally with customer contacts and third-party vendors
• Understand inbound and outbound marketing channels including content strategies, email, brochures, and marketing collateral development
• Understand fundraising strategies, tactics, and best practices
• Onboard customers to the Engagement Fundraising System
• Secure contract renewals and upserves
• Encourage product mastery
• Serve as the voice of the customer during internal discussions
• Handle shifting priorities and work effectively in a fast-paced environment

The Customer Success Manager will be measured by:

• Net Revenue Retention
• Net Revenue Expansion
• Customer Lifetime Value

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Product Management

• Industries

  Software Development and Legal Services

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Inferred from the description for this job

401(k)

Medical insurance

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