Customer Success Manager

SiteZeus; Tampa (FL); Remote; USD 40,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance client engagement and drive product growth. In this remote role, you will provide exceptional support, manage key accounts, and identify upselling opportunities. The ideal candidate thrives in a collaborative environment, possesses strong analytical skills, and is eager to learn. With a focus on customer satisfaction and teamwork, this position offers flexibility and a chance to make a significant impact in a dynamic industry. Join a company that values boldness and supports your professional growth while maintaining a healthy work-life balance.

Benefits

Unlimited PTO

Flexible Work Hours

Health, Vision, Dental Insurance

401(k) Plan

Paid Parental Leave

Community Service Days

Company Summits

Qualifications

• Interest in customer success and technology.
• Experience in real estate or site selection is a plus.
• Advanced Excel skills required.

Responsibilities

• Provide exceptional customer service via various channels.
• Manage major client accounts as the primary support contact.
• Create ad hoc reports for sales prediction and performance analysis.

Skills

Customer Success

Communication Skills

Data Analysis

Excel (Advanced)

Problem-Solving

Teamwork

Adaptability

Basic Troubleshooting

Education

Experience in Real Estate or SaaS

Understanding of Business and Technology

Tools

Mapping Tools

Job description

SiteZeus

is hiring a Customer Success Manager to join our growing support team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills, and are an innovative problem-solver with a love of learning.

At SiteZeus, our team members excel in their crafts. We value boldness and teamwork in solving complex challenges.

SiteZeus provides end-to-end solutions for revenue growth, empowering multi-unit and service-based brands with analytics and insights. Since 2013, we've helped brands with site selection and portfolio optimization through our platform, SiteZeus Locate. We launched SiteZeus Market in 2022 and expanded our offerings with SiteZeus Sell and Build in 2023.

Our four products enable organizations to drive sales, plan markets, support development, enhance marketing, and streamline operations.

This is a remote (work from home) position.

Expected Salary Range: $40,000 - $50,000

Responsibilities and Duties

• Provide exceptional customer service via in person, phone, chat, and email.
• Handle Level 1 and Level 2 helpdesk issues promptly.
• Monitor customer progress and escalate high-risk accounts.
• Manage major client accounts as the primary support contact.
• Assist customers with internal projects.

Product Engagement & Growth

• Identify opportunities for product expansion and upselling.
• Conduct virtual training sessions with clients.
• Assist clients in building custom platforms.
• Perform user administration duties.

Data & Reporting

• Create ad hoc reports, including sales prediction and performance analysis.

Internal Collaboration

• Support internal projects within the Customer team.
• Onboard and mentor junior team members.

This list is not exhaustive and may expand based on company needs.

Qualifications

• Interest in customer success, technology, and SaaS products.
• Experience in real estate or site selection is a plus.
• Understanding of business and technology.
• Advanced Excel skills, including VBA, formulas, and data consolidation.
• Data analysis and client presentation skills.
• Basic troubleshooting skills.
• Familiarity with mapping tools.
• Excellent communication skills.
• Quick learner with minimal training.
• Team-oriented and motivated.
• Adaptable to fast-paced environments.

This is a remote (work from home) position.

Benefits

• Unlimited PTO and flexible work hours.
• Health, vision, dental, 401(k), and other benefits for U.S. employees.
• Paid parental leave and community service days.
• Company summits.

Core Values

• Be Bold, Grit, Act with Urgency, Team Mentality, Be a Unicorn.

Hiring Process

• Assessment, HR screening, interviews with manager, team, and leadership.

About Us

SiteZeus celebrates diversity and is committed to an inclusive environment. We support work-life balance and are an equal-opportunity employer. Applicants must be authorized to work in the U.S. and may require strong communication skills and computer proficiency.