Customer Success Manager

SiteZeus; Tampa (FL); Remote; USD 40,000 - 50,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to enhance customer engagement and drive product growth. This remote role involves providing exceptional support, managing client relationships, and utilizing advanced data analysis skills. The ideal candidate will be a quick learner with a passion for technology and customer success. Join a dynamic team that values boldness, adaptability, and teamwork, and contribute to empowering brands with cutting-edge solutions. Enjoy benefits like unlimited PTO and flexible hours while making a significant impact in a supportive work environment.

Benefits

Unlimited PTO

Flexible Work Hours

401(k)

Health Benefits

Vision Benefits

Dental Benefits

Paid Parental Leave

Paid Community Service Time

Paid Company Summits

Qualifications

• Experience in customer success and SaaS products.
• Strong Excel skills and data analysis capabilities.

Responsibilities

• Provide exceptional customer support via multiple channels.
• Identify opportunities for product expansion and conduct training.
• Create reports on sales and performance metrics.

Skills

Customer Success

Data Analysis

Excel (VBA, VLOOKUP/XLOOKUP)

Technical Troubleshooting

Excellent Communication

Real Estate Knowledge

Adaptability

Job description

SiteZeus is hiring a Customer Success Manager to join our growing support team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills, and are an innovative problem-solver with a love of learning.

At SiteZeus, our team members are exceptional in their crafts. We value boldness and teamwork to find quick solutions to complex challenges.

SiteZeus provides end-to-end solutions to drive revenue growth, empowering multi-unit and service-based brands with advanced analytics and on-demand insights. Since 2013, we have helped brands with site selection and portfolio optimization via our platform, SiteZeus Locate. In 2022, we launched SiteZeus Market, and in 2023, we introduced SiteZeus Sell and Build, completing our lifecycle software suite.

Our four products enable organizations to drive franchise sales, plan markets, support development, enhance marketing, and streamline operations.

Expected Salary Range: $40,000 - $50,000

Responsibilities and Duties:

• Customer Support & Relationship Management: Provide exceptional support via in person, phone, chat, and email; manage helpdesk issues; monitor customer progress; serve as account executive for major clients; assist with internal projects.
• Product Engagement & Growth: Identify opportunities for product expansion; conduct virtual client training; assist in building custom platforms; perform user administration.
• Data & Reporting: Create ad hoc reports on sales, performance, demographics, and mobile data.
• Internal Collaboration: Support the Customer team with projects; onboard junior team members.

Note: Duties may expand based on company needs.

Qualifications:

• Interest in customer success, technology, and SaaS products.
• Experience in real estate or site selection is a plus.
• Understanding of business and technology.
• Advanced Excel skills, including VBA, formulas, VLOOKUP/XLOOKUP.
• Data analysis and presentation skills.
• Troubleshooting technical issues.
• Familiarity with mapping products.
• Excellent communication skills.
• Quick learner, motivated, team-oriented, adaptable.

This is a remote (work from home) position.

Benefits:

• Unlimited PTO (encouraged to use)
• Flexible work hours
• 401(k), health, vision, dental benefits for U.S. employees
• Paid parental leave
• Paid community service time
• Paid company summits

*For Full-Time Employees

Core Values:

• Be Bold: Reinvent boldly.
• Have Grit: Overcome adversity.
• Act with Urgency: Respond promptly.
• Team Mentality: Prioritize team needs.
• Be a Unicorn: Pursue excellence in your craft.

Hiring Process:

1. Complete assessment
2. HR screening
3. Interview with hiring manager
4. Team group interview
5. Final interview with leadership

About Us:

SiteZeus is an equal-opportunity employer celebrating diversity. We support work-life balance and inclusivity. U.S. applicants must be authorized to work. Some roles may require communication skills and computer work; degree requirements may be substituted with relevant experience.