Client Success Manager

Plumber Marketing USA; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Digital Marketing Client Success Manager to support its PPC and SEO teams. This role involves monitoring client campaigns, ensuring optimal performance, and maintaining strong client communication. The ideal candidate will have a proven track record in customer support and digital marketing, especially in PPC. Enjoy flexible working options and the opportunity to grow within a reputable company known for its success in the IT services sector. If you're organized, a team player, and eager to learn, this role could be your next great opportunity!

Benefits

Flexible working options

Join a well-known brand

Solid track record of success

Qualifications

• 3+ years of customer support experience.
• 2+ years in digital marketing with proven PPC experience.

Responsibilities

• Regularly communicate with clients for updates.
• Monitor and report on PPC and SEO campaigns.

Skills

Customer Support

PPC Management

SEO Management

Client Communication

Multitasking

Organizational Skills

Team Player

Tools

ClickUp

Job description

Plumber Marketing USA is a digital marketing agency and our services include PPC, SEO, and Web Development. Client Success Managers should be able to learn and answer clients' updates regarding the services they opt for and must be willing to keep abreast of industry innovations and trends.

The Role

The Role

Please do not apply if you're not from TEXAS.

Digital Marketing Client Success Managersupports our PPC and SEO teams in account management. Their duties involve monitoring client PPC and SEO campaigns to ensure optimal performance. They also handle client communication, including making calls to collect information, answer questions, address queries, and provide reports and statistics to support client discussions over the phone.

Responsibilities:

• Client support - regularly communicate with the client for updates
• Answer incoming clients calls
• PPC and SEO Reporting
• Monitor client SEO and PPC account stats
• Make recommendations to PPC or SEO team on changes needed
• Update client communication history in ClickUp
• Willingness to learn

Ideal Profile

Requirements:

• Texas Based
• Proven Customer Support Experience - 3 years minimum
• Proven PPC experience - 3 years minimum
• Proven Digital Marketing Experience - 2 years minimum
• Experience with ClickUp
• Excellent communication skills.
• Client handling skills
• Ability to multitask.
• Organized and a Team player

Job Type:Full-time

Expected hours:40 per week

Schedule:

8am to 5pm Central Time

8 hours shift - Monday to Friday

• Work Location:Remote

What's on Offer?

• Flexible working options
• Join a well known brand within IT Services
• Work within a company with a solid track record of success