Customer Success Manager

ExxonMobil; Richmond (CA); On-site; USD 129,000 - 203,000; Full time

Job summary

ExxonMobil is hiring a Customer Success Manager in Richmond, CA to drive pipeline growth and accelerate revenue. The role involves leveraging live chat support experience and collaborating with cross-functional teams to deliver on strategic goals.

You will work on go-to-market efforts, mentor junior reps, and translate data-driven insights into actionable recommendations. A strong network in Richmond is a plus and the position offers comprehensive benefits and growth opportunities.

Qualifications

• Ability to interpret data and translate into recommendations.
• Ownership mindset and accountability for results.
• Familiarity with Kustomer or similar CS platforms.
• Strong experience with inbound call handling and customer interactions.
• Existing Richmond network or ability to build one quickly.
• Solid understanding of sales and marketing best practices.

Responsibilities

• Drive pipeline growth and accelerate revenue across Richmond, CA.
• Talk numbers with finance, then talk vision with prospects.
• Coach junior reps through their first quality-focused negotiation.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Lead empowering go-to-market efforts for products launching in CA.
• Mine People Management data for the mission-driven story that wins the room.

Skills

Data interpretation

Ownership mindset

Kustomer knowledge

Inbound call handling

Richmond network

Sales & marketing best practices

Prospect relationship building

Tools

Kustomer

Job description

ExxonMobil is hiring a Customer Success Manager to drive pipeline growth and accelerate revenue across Richmond, CA. A Customer Success Manager seat that takes 6 years of Live Chat Support seriously, pays $129,000 - $203,000, and hands over the sales marketing reins.

Key Responsibilities

• Talk numbers with finance, then talk vision with prospects
• Coach junior reps through their first quality-focused negotiation
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Lead empowering go-to-market efforts for products launching in CA
• Mine People Management data for the mission-driven story that wins the room
• Read the sales marketing market and reposition the offer when it shifts

What You'll Bring

• Track record that proves you can relentlessly-kind ship under deadline pressure
• An appetite for ownership that scales with the stakes
• Comfort interpreting data and translating findings into clear recommendations
• Strong working knowledge of Kustomer and Inbound Call Handling
• A Richmond network, or the hustle to build one from scratch
• A growth mindset that treats feedback as fuel, not threat
• Solid understanding of sales marketing best practices and industry standards

ExxonMobil blends Knowledge Base Management and CSAT Reporting into sales marketing products that feel, in the service-minded words of its Richmond, CA founders, inevitable. We keep the Richmond, CA office quiet on Wednesdays so deep CSAT Reporting work actually gets a fighting chance.

Joining ExxonMobil means $129,000 - $203,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

We re-validated this opening today; ExxonMobil is still on the lookout.