Customer Success Manager

3e group; Washington (District of Columbia); Hybrid; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

You will partner with an Account Manager to help customers maximize value from 3E solutions, guide usage, identify risks, and pursue renewal and expansion across multiple products. This remote role is based in Texas with 10–20% travel and a comprehensive US benefits package.

Qualifications

• 2+ years of experience in Customer Success, Account Management, or similar.
• Experience in SaaS, technology, information services, or a similar environment.
• Strong relationship-building skills with credibility across stakeholders.
• Customer-first mindset with strong business and commercial awareness.
• Experience driving product adoption, engagement, and outcomes.
• Ability to work cross-functionally with Sales, Product, Support, and other teams.
• Strong communication to explain value clearly and confidently.
• Comfort navigating ambiguity and a fast-paced environment.
• Ability to learn multiple products across a broad solution set.

Responsibilities

• Build trusted relationships with customer stakeholders across your accounts.
• Support renewals, retention, and growth with your Account Manager.
• Drive product adoption and engagement across 3E solutions.
• Execute customer success plans linking product value to customer goals.
• Conduct proactive outreach and regular customer meetings.
• Identify at-risk accounts via usage and feedback signals.
• Develop action plans to mitigate risk and improve outcomes.
• Voice the customer internally, partnering with Product, Support, Sales, and other teams.
• Gain working knowledge across 3E’s product portfolio as a trusted resource.
• Share customer insights to improve processes and service delivery.

Skills

Customer relationship-building

Communication skills

Cross-functional collaboration

SaaS knowledge

Commercial awareness

Problem solving

Tools

Salesforce

Job description

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role

At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed.

What success looks like

Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor.

What You'll Do

• Build trusted relationships with customer stakeholders across your assigned book of business
• Partner closely with your Account Manager to support renewals, retention, and growth opportunities
• Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
• Execute customer success plans that align product value to each customer’s goals and priorities
• Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
• Identify at‑risk accounts early by monitoring product usage, customer engagement, and feedback signals
• Develop and execute action plans to mitigate risk and improve customer outcomes
• Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience
• Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners
• Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

What Makes You a Great Fit

• 2+ years of experience in Customer Success, Account Management, client services, or another customer‑facing role
• Experience in SaaS, technology, information services, or a similar environment
• Strong relationship‑building skills and the ability to establish credibility with a range of customer stakeholders
• A customer‑first mindset paired with strong business and commercial awareness
• Experience driving product adoption, engagement, and customer outcomes
• Ability to work cross‑functionally and collaborate effectively with Sales, Product, Support, and other internal teams
• Strong communication skills, with the ability to explain value clearly and confidently
• Comfort navigating ambiguity, shifting priorities, and a fast‑paced environment
• Ability to learn multiple products and become a strong generalist across a broad solution set

Preferred qualifications

• Experience supporting renewals, retention, or expansion within a recurring‑revenue business
• Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence
• Experience using CRM and customer success tools such as Salesforce or similar platforms
• Exposure to environmental, regulatory, compliance, or other complex B2B software environments
• Experience supporting mid‑market or enterprise customers
• Experience working with geographically distributed customers and traveling for onsite meetings

Location and travel

This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel.

Pay Transparency

The estimated On‑Target Earnings (OTE = base salary + variable) for this role is $78,000 -$84,000. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance‑based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures

3E is committed to a diverse and inclusive work environment. 3E is an equal‑opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here.