Customer Success Manager

Captivea; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stimulating and dynamic work environment

Training and support throughout career

Supportive team

Job summary

A leading Odoo Gold Partner in the United States seeks a proactive Customer Success Manager to ensure long-term client satisfaction post-implementation. The ideal candidate will manage relationships, oversee renewal cycles, and identify growth opportunities within client accounts. With 2–5 years experience in customer-facing roles, strong communication skills, and ideally knowledge of ERP platforms such as Odoo, this role is crucial in supporting clients’ success and satisfaction with the software.

Qualifications

• 2–5 years in Customer Success, Account Management, or similar roles.
• Experience in SaaS, consulting or software implementation preferred.
• Ability to manage multiple accounts effectively.

Responsibilities

• Own client relationships post-implementation.
• Identify and influence expansion opportunities.
• Manage support escalations and renewal cycles.

Skills

Customer Success

Account Management

Support Management

Proactive problem-solving

Strong communication

Tools

Odoo

NetSuite

SAP

Microsoft Dynamics

Job description

Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform. As our US client base expands, we are seeking a proactive Customer Success Manager to own post‑go‑live relationships, retention, renewal strategy, support coordination, and expansion readiness.

Mission

As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion.

Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.

What you will do

• Own Client Relationships post implementation.
• Identify & Influence Expansion.

Who we are looking for

• Experience
  • 2–5 years in Customer Success, Account Management, Support Management, or similar client-facing roles.
  • Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.
• Mindset
  • Empathetic, structured, and relationship-driven.
  • Strong communicator capable of executive-level conversations.
  • Proactive problem-solver who can manage customer needs before they escalate.
  • Organized, reliable, and comfortable owning multiple accounts in parallel.
• Huge Plus
  • Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms.
  • Technical or functional understanding of business processes (finance, operations, supply chain, etc.).

Compensation

Success metrics

You will be measured by:
-Renewal execution (timeliness and accuracy).

• Client retention rate.
• Support margin (efficiency of support utilization).
• Expansion pipeline creation

Office address

What We Offer

• Stimulating and dynamic work environment
• Work with a passionate and dedicated team
• Training and support throughout the employee's career