Remote Junior Managed Services Engineer – Teamcenter

Applied CAx; Northern (KY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with match

Flexible Time Off

Remote work options

11 paid holidays

Job summary

Applied CAx is seeking a Managed Services Engineer to operate and support Siemens Teamcenter environments for U.S. customers in a 100% remote role.

This early-career position focuses on triage, escalation, and resolution, with structured Siemens training and mentoring to build hands-on Teamcenter expertise.

Recent graduates with strong technical aptitude are encouraged to apply; occasional client-site travel may be required as projects demand.

Qualifications

• Bachelor's degree or equivalent technical education in a related field.
• 0-2 years of relevant professional, internship, technical support, IT, software, or customer-facing experience.
• Prior Siemens Teamcenter experience is not required; onboarding includes training and certification.
• Strong analytical and structured troubleshooting skills with ability to document findings clearly.
• Excellent written and verbal communication for customer interaction and escalation.

Responsibilities

• Serve as a primary point of contact for Managed Services support requests across assigned customers.
• Triage tickets, assign ownership, and determine next steps.
• Troubleshoot Teamcenter issues and escalate where needed.
• Document issues, reproduce when possible, and create clear problem statements.
• Create and track GTAC cases through resolution with Siemens and Applied CAx teams.
• Coordinate with customers, Siemens GTAC, and internal specialists to remove blockers.
• Provide timely customer updates and escalate complex issues to senior staff.
• Prepare Managed Services reporting on ticket volume, aging, trends, and resolutions.
• Document resolutions and contribute to knowledge bases and guides.

Skills

Technical aptitude

Troubleshooting skills

Communication skills

Ownership & follow-through

Customer-facing

Teamcenter knowledge

Mentoring

Education

Bachelor's degree or equivalent technical education

Tools

Jira

ServiceNow

Zendesk

Salesforce

Job description

Applied CAx is seeking a Managed Services Engineer to operate and support Siemens Teamcenter environments for U.S. customers in a 100% remote role.

This early-career position focuses on triage, escalation, and resolution, with structured Siemens training and mentoring to build hands-on Teamcenter expertise.

Recent graduates with strong technical aptitude are encouraged to apply; occasional client-site travel may be required as projects demand.